Associate Loyalty Program Manager
Associate Loyalty Program Manager
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1 Vacancy
Job Description
Overview
In this role you will collaborate closely with sales marketing and customer support to champion a bestinclass automotive aftermarket experience. Your focus will be on deeply understanding and advocating for enhanced member benefits driving efficiency through improved sales processes and systems managing key vendor relationships and analyzing subprogram engagement to optimize member behavior and overall sales impact. You will also contribute to the implementation of sales and marketing operational excellence initiatives and generate insightful reports and trend analyses to identify key performance indicators.
Responsibilities
Product Expertise & Customer Focus:
- Develop and maintain a deep understanding of our loyalty program including its benefits functionalities and customer use cases serving as the primary product expert for internal teams and customers.
- Actively gather and analyze customer feedback collaborating closely with sales and support teams to identify key product needs pain points and opportunities for improvement.
- Conduct thorough market research to stay informed on industry trends competitive loyalty offerings and potential innovative enhancements to our program.
Program Operations & Vendor Management:
- Manage the daytoday operations of the loyalty program ensuring seamless of program benefits and functionalities.
- Cultivate and manage strong relationships with all internal and external partners and vendors critical to the loyalty programs success.
- Oversee the processes for member enrollment cancellation and reporting on subprogram engagement.
- Manage the generation and analysis of nationwide and labor claim reporting related to the loyalty program.
- Ensure the accuracy and integrity of all internal and external reporting related to the programs performance and member activity.
Product Lifecycle Support & Sales Enablement:
- Collaborate closely with marketing and product management teams to provide comprehensive support for product launches including the creation of clear and concise product documentation effective training materials and helpful FAQs.
- Empower the sales team by providing them with the necessary training tools and knowledge to effectively communicate the value and benefits of the loyalty program to customers.
- Partner with the product development team to relay valuable customer feedback proactively propose impactful feature improvements and actively participate in the testing and validation of new features and updates.
Performance Analysis & Troubleshooting:
- Diligently track key product performance metrics including customer satisfaction scores program usage rates and feature adoption leveraging data to inform future product decisions and strategic program adjustments.
- Provide essential assistance with Salesforce troubleshooting related to the loyalty program ensuring data accuracy and system functionality.
- Maintain uptodate vendor account information within Salesforce.
Qualifications
Qualifications
Bachelors degree in marketing Business or related field (required)
Minimum of 3 years of relevant experience in marketing communications merchandising sales agency or retail environment
Minimum of 3 years of relevant experience in program or product management
Automotive aftermarket knowledge a plus
Skills
Proficient in Salesforce and PowerBI for datadriven insights
Experienced with product management and CRM tools (e.g. Jira Confluence)
Exceptional verbal and written communication abilities
Highly organized with excellent time management skills
Collaborative team player with strong crossfunctional skills
Proven ability to thrive under pressure and meet deadlines
Effective and adaptable in fastpaced environments
Strong analytical and problemsolving skills
Knowledgeable in modern marketing and advertising strategies
Effective communicator and influencer across all organizational levels
Pay Range
EEO Statement /Reasonable Accommodation Notice
Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job please contact for assistance.
Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin disability or veteran status.
Worldpac offers a comprehensive benefits package designed to support the health financial wellbeing and worklife balance of its employees. Key benefits include:
Health and Wellness:
- Medical dental and vision insurance plans to cater to various healthcare needs.
- Health Savings Accounts (HSAs) with company contributions for eligible plans.
- Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
- Employee Assistance Programs (EAP) offering confidential counseling and support services.
Financial Benefits:
- 401(k) retirement plan with company match to assist in future financial planning.
- Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
- Shortterm and longterm disability insurance to protect income during unforeseen circumstances.
Additional Perks:
- Paid time off including vacation days and holidays to encourage rest and personal time.
- Employee discounts on products and services.
Location Type
Required Experience:
Manager
Employment Type
Full-Time
