Task Force Operations Manager

Opportunity: Task Force Operations Manager

This opportunity provides a talented leader the chance to showcase their experience throughout the HHM Hotels portfolio as part of the task force team. The Task Force leader will lead and manage the front office and housekeeping teams on property and provide shortterm and longterm coverage as needed. This individual is expected to work in a fastpaced resultsdriven environment and adapt to different projects in full service luxury select service extendedstay and boutique properties across a variety of industry leading branded and independent hotels.

Potential Career Path

Executive Housekeeper Operations Manager Assistant General Manager

Essential Job Functions

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms public areas and grounds for cleanliness appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop implement and monitor daily weekly monthly and annual departmentwide budgets and forecasts. Review submit for approval and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found key control guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• 3 to 5 years of hospitality related experience at a managerial level is required.
• Previous Marriott and Hilton experience.
• Required ability to stay onsite for shortterm or longterm coverage.
• Brand and system administrator experience.

Work Environment and Context

• Work schedule varies and may include working on holidays weekends and alternate shifts.
• 100 travel to hotels throughout the United States is required.
• Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It

HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.