Associate Operations Manager

R1 is a leading provider of technologydriven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics Al intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers frontline associates healthcare operators and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more a place where were all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024 by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare Top 100 Best Companies for Women by Avtar & Seramount and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems hospitals and physician practices. With over 30000 employees globally we are about 16000 strong in India with presence in Delhi NCR Hyderabad Bangalore and Chennai. Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities.

Designation: Associate Operations Manager

Reports to (level of category): Manager Operations

Role Objective

AR is the most essential part in the RCM cycle. It is usually the last step. After Denial management (AR) again the cycle starts till the payment is made by the insurance company.

Essential Duties and Responsibilities

Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.

• Should be able to manage a team of 2530 FTEs

• FTEs will be directly reporting to AM

• Will be responsible to resolve queries account reviews and provide training in case required

• Drive production and quality to the expected level

• Responsible to identify production and quality issues and to put plans in place for improvement

• Analyze data to identify payer issues & challenges and fixes

• Should work towards team engagement and retention/absenteeism

• Will be responsible to lead internal and external calls.

• Performance management.

• First level of escalation.

• Work in all shifts on a rotational basis.

• Need to be cost efficient with regards to processes resource utilization and overall constant cost management.

• Must operate utilizing aggressive operating metrics.

Skill Set

• Candidate should be good in Denial Management

• Candidate should have knowledge of Medicare Medicaid & ICD & CPT codes used on Denials

• Good domain knowledge

• Ability to interact positively with team members peer group and seniors.

• Demonstrated ability to exceed performance targets

• Ability to effectively prioritize individual and team responsibilities

• Communicates well in front of groups both large and small.

Qualifications

• Graduate in any discipline from a recognized educational institute (Except B.Pharma M.Pharma Regular MCA B.Tech & Freshers)

• Good analytical skills and proficiency with MS Word Excel and PowerPoint (Typing speed of 30 WPM)

• Good communication Skills (both written & verbal)

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fastgrowing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit: r1rcm

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