Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor
Sign on Bonus up to $2000 based on experience
Hiring for Multiple Locations!
Sullivan Automotive is looking for an Automotive Service Advisor. With locations in Torrington and Avon we are seeking experienced Service Advisors to joinour fast paced and growing service departments.Previous experience is required.
Automotive ServiceAdvisor Job Responsibilities:
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Service Advisor Job Duties:
- Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles.
- Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
Service Advisor Skills and Qualifications:
Equipment Maintenance Lifting Problem Solving Reporting Research Results Quality Focus Productivity Estimating Product Knowledge Customer Service Problem Solving Safety Management
Service Advisor Benefits :
- Medical Dental Vision Insurance
- Life Insurance
- Paid holidays
- Paid vacation
- 401k Profit sharing
- Great place to work
Service Advisor Responsibilities :
- Hire Train Oversee Service Technicians
- Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
Service Advisor Qualifications :
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance.
- Clean driving record
- Willing to submit to a preemployment background check & drug screen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
