Specialist Change Management and Adoption
Specialist Change Management and Adoption
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative valuesbased team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
Responsible for working both independently and collaboratively in a fastpaced team setting to support client engagement facilitate regular business processes and provide support services to both internal and external stakeholders around access to and adoption of OH digital health products and services. With understanding of the healthcare sector landscape and digital health service offerings change management and client engagement best practices the Specialist executes and delivers key onboarding adoption and client engagement related activities and facilitates diverse requests and inquiries through the appropriate channels.
Here is what you will be doing:
- Effectively communicates and interacts with a variety of stakeholders both internal and external.
- Develops new Ontario Health business processes reference material and tools.
- Develops and maintains process/solution documentation including workflows use cases user guides and training materials.
- Continuously seeks and identifies opportunities for the improvement of deployment operational and registration processes and procedures.
- Actively works directly with the team for collaboration peer support and to ensure a consistent approach to executing work assignments.
- Collaborates with other crossfunctional teams in the delivery of tasks/projects.
- Provides strong client engagement support to internal teams and external stakeholders and clients.
- Initiates and champions change by actively looking for opportunities for improvement across team practices to improve the teams efficiencies business delivery and overall client experience.
- Supports change within the portfolio and workstreams both internally and externally by supporting rollout out and change in products and processes to provincial partners and clients. Works with peers to implement and execute changes successfully.
- Works to build consensus and has the support of management to help with decision making.
- Makes decisions that have limited/moderate impact.
Here is what you will need to be successful:
Education and Experience:
- An undergraduate Degree in Business Health Studies Public Administration or related field is required.
- Minimum 3 years of business experience including one to two years experience in a related business or project coordination role.
- Knowledge and proficient understanding of privacy legislation specifically Ontarios Personal Health Information Protection Act 2004 (PHIPA) is an asset.
- Knowledge of basic project management methodology.
- Understanding of change management principles and practices to drive a structured approach for the people impacts of change due to process development transformation and/or technology implementation.
- Knowledge/understanding of or experience in the healthcare sector and/or government and the digital health landscape in Ontario is an asset.
- Strong knowledge of Microsoft Office tools.
Knowledge and Skills
- Strong organization problem solving interpersonal skills and attention to detail.
- Good written and oral presentation skills.
- Selfmotivated with the ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
- Capacity to be aware of control and express ones emotions and to handle interpersonal relationships judiciously and empathetically.
- Ability to focus on stakeholder engagement with a high aptitude to express empathy consideration and understanding as well as foster strong relationships.
- A team player and results oriented professional.
- Excellent organizational and multitasking skills.
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Location: Ontario (currently hybrid; subject to change)
Employment Type:
Permanent Full timeContract Length:
N/ASalary Band:
Band 4External Application Deadline Date:
April 10 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
