Customer Service Advocate I
Customer Service Advocate I
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies Other companies come and go but weve been part of the national landscape for more than seven decades with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nations leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy consider joining our team!
Description
Logistics: Palmetto GBA one of BlueCross BlueShields South Carolina subsidiary companies.
Location:
This position is fulltime 40 hours/week) Monday through Friday in a typical office environment. Employees are required to have the flexibility to work any 8hour shift scheduled between the hours of 8:00 AM 6:00 PM. Training will be MondayFriday 8:00 AM 4:30/5:00 PM for approximately 68 weeks. This role is located onsite at 17 Technology Circle Columbia 29203.
What Youll Do:
- Ensures effective customer relations by responding accurately timely and courteously to telephone written web or walkin inquiries. Accurately documents inquiries.
- Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to researches and/or assists with priority inquiries and special projects as required by management.
- Provides feedback to management regarding customer problems questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
- Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity quality and timeliness standards.
- Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
To Qualify For This Position Youll Need:
- Required Education: High School Diploma or equivalent
- Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Basic computer operating skills. Standard office equipment.
We Prefer That You Have The Following:
- Associate Degree
- Two 2 yearsof customer service or call center experience.
- Knowledge of word processing spreadsheet and database software.
Our Comprehensive Benefits Package Includes The Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
401(k) retirement savings plan with company match
Fantastic health plans and free vision coverage
Life insurance
Paid annual leave the longer you work here the more you earn.
Nine paid holidays
Onsite cafeterias and fitness centers in significant locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service Recognition
What We Can Do For You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
Employment Type
Full-Time
