Parking Services Manager

Job Description

At Auxiliary and Business Services (ABS) our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day the unwavering commitment of the ABS team brings this mission to life. Through our work we ensure that students faculty staff and visitors have access to the resources and support they need to thrive in their academic professional and personal endeavors.

The Parking Services Department at Virginia Tech is a dynamic and critical department supporting all aspects of university operations and impacting every faculty staff student contractor and visitor.

The Parking Services Manager oversees all aspects of the department and serves as the daytoday operational leader executing the ongoing development implementation and assessment of the universitys parking system. In addition the Manager serves as the departmental liaison to the university and surrounding community implements procedures to maximize the use of technology and continuously improves the overall efficiency of the universitys parking operations.

Reporting to the Senior Director of Auxiliary Services the Manager leads a robust team of parking professionals to provide a safe and effective parking experience at all facilities. The incumbent supervises key departmental team leaders for Customer Service Operations Enforcement and Events and enhances a teambased culture that support efficiency effectiveness continuous improvement and customer service. The Manager also promotes employee development through employee engagement recognition for achieved skills and competencies and the encouragement and support for highperformance selfmonitoring work teams.

To successfully carry out these functions the Parking Services Manager must have:
excellent management skills to lead a crossfunctional team focused on superior service to the university community.
experience managing financial physical and technological resources to execute university and departmental priorities successfully.
knowledge of the inner workings of the parking and transportation industry.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the universitys motto Ut Prosim (That I May Serve).

Required Qualifications

Education
Bachelors degree in a related field and/or significant relevant training and experience.

Experience
Demonstrated management experience in parking transportation operations or similar operations.
Experience in planning and managing parking and transportation operations for events such as concerts large intercollegiate athletic events such as football or similar situations.
Experience in reviewing maintenance requirements of surface and structured parking and managing repairs in line with industry standards.
Experience managing a complex and robust budget and analyzing fiscal reports.
Demonstrated experience analyzing and summarizing data in a variety of formats.
Demonstrated experience working effectively with a wide variety of stakeholders.
Considerable experience training and mentoring employees.
Previous supervisory experience in a complex highvolume operation.
Excellent communication organizational and leadership abilities.
Proven ability to work in a fastpaced highpressure environment.

Knowledge Skills and Abilities
Considerable knowledge of parking services policies and parking facilities management.
Considerable knowledge of traffic flow patterns and parking requirements on a large university campus or similar operations.
Advanced working knowledge of parking management systems such as T2 Systems.
Proficient computer experience with programs such as Microsoft Word Excel PowerPoint etc.
Ability to network develop and maintain effective working relationships with key individuals throughout the University community and within the parking services profession.
Demonstrated conflict resolution skills.
Excellent customer service skills.
Excellent organizational interpersonal and communication skills.
Ability to complete numerous projects and details simultaneously and accurately with minimal direction and supervision.
Must have a valid drivers license.
Must be willing and able to work extended hours in support of campus events.

Preferred Qualifications

Experience in higher education parking and transportation operations
Experience with T2 Flex data management
Extensive knowledge of industry best practices as well as relationships with industry peers
Experience in managing complex business practices

Pay Band

5

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

$80000 $85000

Hours per week

40 onsite in Blacksburg VA.Primarily Monday through Friday with occasional weekend work hours required for events.

Review Date

April 13 2025

Additional Information

The selected candidate will be required to successfully complete a criminal conviction and driving records check.

About Virginia Tech

Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.