Customer Engagement Specialist

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity inclusion and belonging.

OVERVIEW

Join our solar team where innovation meets expertise! Were seeking individuals who think creatively master the intricacies of solar and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers needs now and in to the future.

RESPONSIBILITIES

• Energy Specialist: As an Energy Specialist youll be our customers trusted point of contact. Your mission is to offer personalized assistance and support tailoring solutions to their unique needs and preferences. Youll build enduring connections that go beyond transactions fostering a culture of care and empowerment.

• Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey youll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings reinforcing our commitment to excellence.

• Navigating Complexities with Grace: When faced with escalated issues or intricate queries youll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns providing constructive feedback that drives continuous improvement.

• Empowered Account Management: Using your account management skill set youll guide customers through their solar experience. Your negotiation and deescalation expertise will turn challenging situations into positive outcomes maintaining trust and confidence.

• Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.

• Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customers solar journey. By staying attuned to their evolving needs youll contribute to their longterm satisfaction.

QUALIFICATIONS

• High School Diploma

• Bachelors degree preferred

• At least 23 years experience with Customer Service or Customer Experience or Customer Management

• Previous energy or solar experience is not required but preferred

• Experience managing accounts preferred

• Highly proficient with applications such as MS Office G Suite DocuSign and Salesforce including an ability to learn new systems

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed.Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower.Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Sunrun provides a variety of benefits to employees including health insurance coverage a wellbeing program life and disability insurance a retirement savings plan paid holidays and paid time off (PTO). Other rewards may include annual bonus eligibility based on both company and individual performance as well as short and longterm incentives and programspecific awards. Compensation decisions will not be based on a candidates salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles which are 100 commissionbased 1099NEC) positions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment please let us know by contacting us at .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race color religion ethnicity citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions consistent with applicable federal state and local law.