Front Office Supervisor
Front Office Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist in the interviewing and strong performance supervision of front office associates.
- Ongoing review of staff to ensure adherence to established policies and procedures
- Process checkin and checkout verify billing create reservations and process special requests
- Knowledge of hotel property local attractions to assist guests.
- Establish and maintain open collaborative relationships with direct reports and management throughout the hotel
- Compliance with Federal & State Labor laws
- Ensure that all complaints regarding service and/or accommodations are investigated and resolves
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Ongoing analysis of processes for continuous improvement/efficiency
- Coach and support from the office team to effectively manage occupancy guest service and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction
- Maintain STRICT key controls and safety and security standards.
- Other duties as assigned
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge skills and abilities cited below.
Education and Experience
- Two year college degree or equivalent hospitality experience
- Strong Leader
- Superior interpersonal and customer service skills
- Reliable with the ability to multitask and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Must be willing to work varied hours including nights weekends and holidays
Compensation and Benefits
- Competitive Salary
- Paid Time Off
- Medical Dental Vision health insurance
- Robust supplemental insurance for Life AD&D Pets legal and more
- Wellness programs for mental physical and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Required Experience:
Manager
Employment Type
Full-Time
