IT Technician
IT Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Support and maintain inhouse and remote laptops and peripherals.
Job Responsibilities:
Responds to IT helpdesk requests to ensure a timely and professional response and resolution.
Troubleshooting an employees hardware and software problems in a timely manner.
Assist and instruct end users in software usage and computerrelated work issues.
Evaluates off the shelf users hardware/software for compatibility with existing systems and/or planned systems with minimal supervision and report findings.
Oversees the inventory of supplies and equipment necessary to maintain effective systems operations.
Maintains continuity of systems operation and processing; resolves common equipment programs and control issues.
Familiar with network cabling standards and ability to run and terminate network cables as required.
Aids in the design and implementation of the security and access control systems for all network computer operation and systems data.
Ability to read and digest large volumes of technical publications monthly and maintain a high degree of proficiency in new and constantly changing areas.
Enforces computer standards to assure systems are maintained in accordance with Johnson & Johnsons policies and procedures.
Key member of the J&J Disaster Recovery Plan as assigned ready to perform tasks to ensure business continuity during a disaster event.
Expected to meet the departments established KPIs for answering calls meeting service standards (SLAs) for requests to our Helpdesk and meeting education requirements annually.
Performs all other duties as assigned.
Education and Work Experience:
3 years experience prefer a Bachelors Degree and 2 Certified Courses from Microsoft
Must complete Insurance Essential within 6 months of employment
Knowledge Skills & Abilities:
SelfMotivated
Great time management skills
Excellent analytical troubleshooting and problemsolving abilities
Able to prioritize and execute tasks in a highpressure environment
Work as part of a team and independently
The ability to interact with all levels within the organization
Excellent written and verbal communication skills working with peers vendors and endusers in resolving and troubleshooting issues
Extensive knowledge of Microsoft software
Extensive knowledge of computer components and peripherals
Knowledge of the inner workings of network protocols
Experience with Windows 10 Office 2016 Office 365 FTP Cell Phones & Broadband Technology VoIP and other technologies
Working knowledge of Active Directory login process joining computers to a domain resetting user passwords
Working knowledge of desktop imaging software solutions
Typical Physical Demands:
Requires the ability to sit or stand for long periods of time occasional stooping and reaching; May require liftingup to 50 pounds; requires normal range of vision and hearing with or without accommodations.
Must have valid drivers license
Must be able to travel to remote offices for support and special projects throughout the year
Scheduled weekend and afterhours work as needed
Required Experience:
IC
Employment Type
Full Time
