Account Manager Residential Midstream HVAC

Account Manager Residential Midstream HVAC

Program Implementation

Location: Massachusetts (Hybrid Home Office with Local Travel)

This position requires travel across Massachusetts Connecticut Southern New Hampshire Southern Maine Rhode Island

Are you ready to make a difference

ICF is seeking Residential Midstream HVAC Account Manager to support our midstream electrification initiatives for a consortium of five New England markets: Massachusetts Connecticut New Hampshire Maine and Rhode Island. The chosen individual will spearhead the strategy development and management of residential midstream program offerings in these states. The successful candidate will be highly organized customer service oriented and adept with Microsoft Office products. Strong communication skills are essential.

As an Account Manager you will work closely with the program team to manage the midstream rebate programs relationships with the HVAC trade ally and contractor community. Your focus will be on trade ally/service provider management and other technical services for a midstream rebate program.

Key responsibilities include:

• Outreach to new and existing service providers

• Training service providers on participation requirements

• Tracking and reporting outreach outcomes

• Conducting market research

• Facilitating communication and coordination across a Trade Ally/Service Provider network in each of the five New England states

Why you will love working here:

• Quality of life: Flexible workplace arrangements worklife balance

• Investment of the community: Donation matching volunteer opportunities

• Investment in you: Tuition reimbursement access to professional development resources 401k matching Employee Stock Purchase Plan

• Professional growth: Bring your passion develop your personal goals and align them with our company purpose and values

• Employee community networks: Join internal forums where you can connect with colleagues who share or support common characteristics interests and goals

What you will be doing:

• Develop and maintain relationships and partnerships with major local regional and national distributors suppliers contractors and manufacturers to support their participation in the programs.

• Track and report on outreach efforts and results including savings delivered by each participant strategies used to drive/improve performance along with results and other metrics associated with achieving participation goals for the programs

• Cultivate and develop new relationships and partnerships with contractors and professional organizations to ensure program awareness and adoption.

• Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to receive feedback on their experience with the program.

• Preparing and presenting program requirements and training presentations as well as promoting program awareness and participation at trade shows trade organization and stakeholder events supply house counter days ridealong with sales teams etc.

• Assist program manager with the development and implementation of promotional strategies.

• Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals participation and pipeline management.

• Review and analyze QA/QC data for projects reported to client.

• Analyzing market trends and technologies to deploy for midstream programs.

• Must have a reliable vehicle for local travel. Requirements are between 50 to 70 of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelors Degree (candidates can substitute one year of experience for each year of education)

• 2 years of industry outside sales and/or business development experience.

• Must have a valid drivers license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have:

• 3 years of industry outside sales and/or business development experience or related work experience.

• Experience selling and managing accounts in HVAC equipment supply chains

• Experience managing successful energy efficiency opportunities with specific expertise working with any of the following: contractors distributors real estate government or commercial business customers.

• Proficiency in developing and/or implementing data collection tracking and reporting processes i.e. customer relationship management (CRM) efforts)

• Experienced in mechanical building material or electrical equipment distribution and sales with established relationships.

• Ability to work with all levels of internal employees as well as outside clients and vendors.

• Proficiency in MS Office Applications (Dynamics Word Outlook Excel)

• With a customer relations management (CRM) tool and databases is a plus.

• Working in or managing a trade ally/service provider network and with the trades

• Scheduling and managing trainings or other events

• Working with or managing databases a plus

• Bilingual in English and any other language a plus

• Customerservice oriented attitude

#CT2025

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.