Customer SME

Employment type: Full time Fixed term until June 2026

Hours per week: 38

Remuneration: Band 6 salary from $101297.04 per annum plus superannuation and a fortnightly RDO

Location: Werribee based

About the role

As the Customer SME you will work with the Customer Service Department and the Business Transformation program to align TechnologyOne (OneCouncil) CRM module postimplementation support with the broader implementation efforts ensuring overall business objectives are achieved.

Drawing on your relevant experience you will address postimplementation questions troubleshoot basic issues and escalating complex cases as needed. Furthermore you will identify postimplementation challenges and gaps configure new processes within the standard solution template support additional enduser training and ensure quality assurance in the design of the new CRM system.

What your day will look like

• Leading collaboration activities with business stakeholders to gather and analyse any new solution design requirements and interpret and communicate these business requirements to IT for system configuration
• Assisting in delivering basic training sessions or walkthroughs as needed
• Assisting in creating end user guidelines and FAQs
• Maintaining accurate records of customer interactions and issues
• Managing and resolving emerging challenges and issues through design testing implementation and support phases of the program

What you will bring

• Degree or diploma course in Business with some relevant experience
• Demonstrated ability in stakeholder management business analysis outcomes (process maps business processes workflow and service design) both in writing and via verbal communications
• Demonstrated experience in creating end user guidelines and FAQs
• Demonstrated experience in delivering basic training for cross functional teams
• Demonstrated ability to plan prioritise and organise project tasks to meet deadlines
• Previous experience with change management or project management methodologies (desirable)
• Previous experience with the TechnologyOne (OneCouncil) CRM module (advantageous)

If you progress past the interview stage you may be required to complete preemployment screening which may include police checks a medical qualification verification and an Australian work rights check.

Why join Wyndham

We are one of Australias fastest growing and most diverse cities.

By 2040 we will have more than 500000 residents and our people are hard at work designing the precincts building the infrastructure developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a futurefocused culture a sense of purpose and possibility and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday 13 April 2025.

If you have further rolespecific questions please contact Laura Taylor Manager Customer Service on .

Wyndham City Council is committed to providing a recruitment experience that is fair inclusive and accessible. If you have specific accessibility needs or general recruitment enquiries please contact our Careers team via or.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees volunteers and contractors. Additionally we are committed to fostering a culture of safety within the Council which includes the inclusion and empowerment of Aboriginal children their families and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people while providing highquality services to all members of our community regardless of age gender ethnicity religion cultural background disability or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham Citys Innovate Reconciliation Action Plan pleasevisitourwebsite.