ePlus Customer Solutions Specialist
ePlus Customer Solutions Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
What does a cell phone in your pocket a spaceship and an electric vehicle have in common
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a fully remote ePlus Customer Solutions Specialist opportunity at Ellsworth Adhesives.
Ellsworth Corporation is a familyrun company that has had continuous growth for over 50 years. We are an industryleading global distributor manufacturer and packager of adhesives used by cell phone medical device space/aerospace and electric vehicle industries!Click here to see our stateoftheart facility and distribution center and learn more about our business and here to find out more about the industries we serve and here to learn about our consumer and manufacturing divisions.
You will support inventory management of assigned customers by processing orders reviewing stocking levels and driving continuous improvement activity. Collaborate frequently with customer and internal departments to ensure the ePlus inventory program is meeting the needs of the customer.
RESPONSIBILITIES:
- Processes replenishment orders through the Trackpoint software and ERP system through automated replenishments and/or creating manual orders
- Reviews open orders and enters expedite requests based on customer required due dates
- Sets up and maintains items in the Trackpoint software including deactivating items
- Collaborates with internal and customer analysts to make recommendations for increases or decreases including reviewing atrisk items to prevent stock outsMonitors item shelf life and collaborates with customer to remove items from inventory and recommend changes to stocking levels
- Troubleshoots order and inventory issues to identify root cause and determine actions required to resolve issue including training to eliminate future occurrences
PERKS & BENEFITS
As an industry leader we offer a competitive wage bonus plan and a comprehensive benefit package which includes Health Prescription Dental Vision Life Disability Flexible Spending 401(k) Employee Assistance Paid Time Off and Holidays Wellness Program Social Events Community Involvement and much more!Click Here for a summary of Employee Benefits.
QUALIFICATIONS
- 3 years of related industrial experience and/or training
- Ability to work Pacific Time business hours
- Associate degree (college or technical) in a related field of study preferred
- Ability to learn and apply expertise on the ePlus application and processes and is an educational resource to others
- Demonstrated ability to drives change through process improvement efforts.
- Experienced in working collaboratively across the organization to ensure the program is functioning as documented for specific customers
- Good communication skills and ability to interact with customers and different departments to identify solutions to issues
- Demonstrated ability to provide positive customer experiences
Travel
Less than 5 of the time May be asked to travel to customer on an infrequent basis.
#SCD
Required Experience:
Unclear Seniority
Employment Type
Full-Time
