Payments Operational Contributor - Investigation area
Payments Operational Contributor - Investigation area
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What we do
Aion Bank is a fully regulated European bank and credit institution combining Vodenos cuttingedge private blockchainbased platform with its ECB banking license strong balance sheet and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions enabling businesses to seamlessly integrate financial services into their offerings.
As part of the UniCredit Group Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodenos existing BankingasaService (BaaS) offering across key European markets includingGermanyandPoland will see the bank embed its services ranging from account access and deposits to lending payments and loyalty programs directly into nonbanking digital platforms facilitating seamless customer experiences.
At Aion Bank ourbiggest strength is our peoplea team of highly intelligent creative and ambitious professionals who thrive in a fastpaced innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.
We are currently looking for a Payments Operational Contributor Investigation area ready to join our adventure share our ambition and help shape the future of digital banking.What you will be doing
- You will handle complaints and inquiries
- You will monitor and process payment inquiries and complaints
- You will analyze reported complaints and determine the cause of the problem
- You will handle complaints and inquiries in SWIFT and Ognivo systems
- You will consider complaints and inquiries and make decisions based on collected information and documents
- You will prepare responses to complaints
- You will provide operational service for domestic and foreign payments
- You will support payment systems: SWIFT SEPA ELIXIR SORBNET
- You will support the reconciliation process of Nostro accounts and general ledger accounts
- You will assist in payment projects
- You will cooperate with other organizational teams of the Bank
- You will propose initiatives to eliminate the causes of complaints
- You will handle complaints and inquiries in the Jira application in a timely manner
Skills you should have
- A university degree
- Basic knowledge of payment product processes
- Minimum 2 years of experience in a Bank
- Developed skills in the area of interpersonal communication
- Decisionmaking skills
- Good work organization and efficient setting of priorities
- Initiative and independence in action
- Openness to contact with the client empathy
- Ability to work in a team and under time pressure
- English minimum B2 level
- Advanced knowledge of Microsoft Office and Google suite
- Fluency in Polish
What we offer
Unless limited by banking regulations we offer aflexible form of contract.
You will be provided anIndividual Development Budget dedicated to enhancing your professional skills.
If your role permits we also offerflexible work location: home/office according to your preference.
You and your closest family will be covered with VIPlevel private medical care which includes dental treatment and ahospitalisation package.
We care for our colleagues well being therefore we coverpsychological consultations if you ever feel you need such support.
Aion bank account without fee.
We cosponsor your Multisport card and cover50 of its cost.
You will work on computer equipment that delivers the best user experience Apple MacBook.
If you feel like working from the office we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.
Our process
Step 1:Talk with one of our Recruiters about your to date experiences and ambitions
Step 2:Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us we encourage you to apply even if youre not 100 sure. We are interested in getting to know you and learning about what you bring to the table.
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!
About us
Employment Type
Full-Time
