General Manager
General Manager
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit www.greystar.
JOB DESCRIPTION SUMMARY
You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members daily activities and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant safe and welcoming community our residents enjoy being partof.
JOB DESCRIPTION
Key Role Responsibilities
- Contributes to the delivery of a complex and evolving staffing structure covering our inhouse Community & Estate Management Leasing Concierge Resident EventsManagement and Maintenance departments.
- Provides supportive and inspiring leadership to the team by interviewing hiring and training team members and by managing their performance in accordance withCompany policies values and business practices.
- Acts as a role model always by demonstrating the core values
- Leads the team to create positive memorable experiences by exceeding expectations forall residents.
- Works in partnership with marketing to shape local marketing and leasing strategiesbased on relevant market data to achieve the propertys occupancy and revenue goals
- Ensures marketing campaigns advertising and promotional activities are effectivelyimplemented
- Establishes relationships with internal and external stakeholders (sales marketinggroups universities) communicating regularly with representatives ensuring thecommunitys compliance with pertinent regulations and providing performance dataand reporting
- Actively seeks interaction and contact with residents to proactively seek to improveservice delivery and ensure community events enhance the overall resident experience.
- Meets targeted revenues by making rate recommendations based on market data andmonitors payments.
- Prepares and forecasts annual budgets by analysing financial statements reviewingmarketing information and accessing operational reports.
- Manages the financial performance attending regular P&L reviews with stakeholders.
- Promotes investor satisfaction and retention through timely variance reporting inrespect of budgeted and actual spending and ongoing communication about theperformance of the properties and responds with urgency to client/owner concernsquestions issues and requests.
- Promotes resident satisfaction and retention by ensuring a timely response toquestions requests and complaints in a timely manner and taking appropriate actionto resolve and address service issues.
- Assesses team member training needs and ensure thorough understanding of systemsand adherence to policies
- Develops capability of team members to meet key performance goals and futuresuccession requirements.
- Originates approves and submits purchase orders and processes invoices fromvendors contractors and service providers for payment and manages communicationwith finance team members and other stakeholders as required.
- Oversees the tenancy management process by coordinating periodic apartmentinspections evicting residents and imposing and collecting late fees and other chargeswithin the terms of the agreement.
- Works hand in hand with Health & Safety to drive a safety culture by managing andmonitoring the appropriate health & safety and compliance activities including theincident reporting system and ensures that the community operates in a safe and riskfree environment.
- Ensures the operation of the community complies with Company policies andprocedures and any laws and regulations governing housing operations and residentiallettings.
- Manages planned and reactive maintenance and refurbishments engaging marketingand capital projects teams to ensure timely resident communication and completion toa high standard within agreed budgets and timescales.
- Conducts regular community walkabouts and inspections and takes appropriate actionsto ensure that the physical aspects of the property grounds buildings and amenitiesmeet established standards for safety cleanliness and general appearance and appeal.
Required Experience:
Director
Employment Type
Full-Time
