A pioneer within the revenue management ecosystem since 2005 Revenue Analytics is an enterprise SaaS company that partners with hospitality media manufacturing and distribution and passenger rail companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience Revenue Analytics nextgeneration software delivers intuitive answers to help companies perfect their pricing reclaim missed revenue and take back their time.
We are looking for a Customer Success Manager I to join our Hospitality vertical. This individual will play a crucial role in executing product implementations and provides ongoing customer support with oversight from leadership. They also develop customerready material build relationships with customer peers and ensure timely resolution of customer issues. In addition they are accountable for partnering with CS Operations Manager to drive customer satisfaction and retention.
Role Responsibilities:
Consistently executes product implementations and provides ongoing customer support with guidance from leadership and customers
Ensures successful customer adoption of our products through training sharing best practices managing customer requests and tackling open issues with oversight from leadership
Works collaboratively with the Customer Success Ops Manager to drive customer satisfaction and retentionby taking proactive steps to drive adoption based on KPIs
Works collaboratively with Customer Success Ops Science and Product to troubleshoot customerreported issues driving the team to timely resolution and communicating findings to the customer
Escalates customer concerns and drives resolution while building relationships with internal teas and customer peers
Actively participate in recurring customer touchpoints including monthly calls QBRs etc.
Collects feedback from customers and shares context and insights with internal team to prioritize requests across all customers
Creates customerready materials including training material quick reference guides etc.
Qualifications:
Bachelors degree with strong academic credentials (Engineering Economics or Business preferred)
24 years of customerfacing experience in technology product management or consulting
Excellent written and verbal communications skills including proficiency in MS PowerPoint
Creative analytical capabilities and problemsolving skills leveraging data analysis tools (proficiency in Excel a must SQL or BI tool experience a plus)
Ability to proactively manage multiple commitments and tasks across multiple customers
Intellectual curiosity and eagerness to apply rigorous analytics to business problems
Outstanding Benefits and Perks:
Competitive base salary
100 paidhealthcare including medical dental and vision coverage for ouremployees and their families
100 paidLife insurance long and shortterm disability coveragefor team members
401k plan with a generous match and is vestedimmediately
Company issued cell phone or phone allowance and laptop
Open PTO plan (take what you need! and 9 paid holidays
Gym membership reimbursement
Flexible work arrangements
Customer Success Manager I
