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Essential Job Functions
Position: Barista
Department: Retail (Gourmet Shop)
Primary Responsibilities: guest interaction ordering responsibilities clean up duties clerical responsibilities etc.
Execute job in accordance to Standard Operating Procedures for the Barista position
Proactively acknowledges all guest in a friendly warm and welcoming manner
Learn to upsell all products offered at the Coffee Bar
Become fully knowledgeable of all coffee counter procedures and recipes
Ability to learn product knowledge in the Gourmet Shop and the ability to discuss with guest
Stocking the coffee bar supplies food items drinks and stock room
Complete orders and pick up orders from food storeroom pastry shop beverage control and main kitchen daily
Maintaining cleanliness of bar area pastry case and floor in the Coffee Bar area
Able to operate and understand the Point of Sale System
Responsible for reading and understanding shop procedures
Knowledge of how to open and close the coffee bar
Demonstrate a ready smile eager to please attitude with guest at all times
Ability to work at a fast pace / stressful at times
Ability to work in a small space with coworkers
Provide excellent service to our Guest members and internal customers.
Normal Working Hours: (Shift days
Shop hours are 7am to 9pm
Barista shift can vary according business to house counts
6am to 2pm 8am to 4pm 2pm to 9:15
To be successful in this position the ideal candidate must meet the following criteria.
Past Work Experience Requirements: (Type of work number of years required equivalent experience etc.
Two years guest service
Previous Barista experience preferred
Educational Requirements: (Degree/Certification highest required/preferred field of study)
High School Diploma
Communication Skills Requirements: (Verbal: phone inperson group; Written: memos documents)
Good listener
Ability to read and write English fluently
Ability to communicate in a friendly positive and professional manner
Well spoken and able to use eye contact to carry on a professional conversation
Technical Requirements:
Ability to use and understand Point of Sale System
Must obtain a West Virginia Food Handlers Permit
Ability to operate all equipment (Espresso Machine Smoothie Blender grinders and Coffee machines) provided at the Coffee Bar
Computer
Experience Software Level (Beginner Intermediate Advanced)
Word Processing
Spreadsheet
Database
Programming
Calendars
Internet
Hardware Installation
Technical Skills Skill Level (Beginner Intermediate Advanced
Typing (WPM)
Data Entry
Other
Location of Work YES NO
Indoors x
Heated x
Temp. Fluctuations x
Outdoors
Below Ground
Elevated Areas
Personal Protective Equipment Required
Work Postures Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift) Rarely (up to .5 hr in 8 hr. shift)
Standing 8hours
Sitting
Walking 8 hours
Climbing
Bending/ Stooping 8 hours
Overhead Reaching
Arm/Hand Movement 8 hours
Hand/Eye Coordination 8 hours
Other (Define)
Lifting Requirements
Frequency (choose 1 per movement)
Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift Rarely (up to .5 hr in 8 hr. shift)
Amount 10 lbs.or less 1120 lbs. 2130 lbs. 3140 lbs. Over 41 lbs.
Horizontal Lift
Overhead Lift Infrequent Floor to Waist Lift Continuous
Grasping continuous
Push/Pull continuous
Carrying continuous
Other (Define)
Required Supervision: (Reports to Supervision provided number of people to supervise)
Vice President of Retail
Assistant Director of Retail
Assistant Managers 2
Other Requirements:
Consistent demonstration of the Ten Essential Attributes
Ability to anticipate guest needs
Works well with a team
Able to work in small confined spaces
Professional appearance (follow The Greenbrier and Retail Department Dress Code)
Conveys enthusiasm
Must have good organizational skill and detailed oriented
Must have a passion for the service industry
Full-Time