Technical Support Specialist
Technical Support Specialist
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$ 51000 - 76000
1 Vacancy
Job Description
Do you enjoy providing technical troubleshooting and support working directly with users to provide IT solutions Do you want to join a stable established IT environment with a strong team culture and advancement potential If so our Corporate IT team is hiring aTechnical Support Specialist to support our Frederick MD lab facility and corporate team members.
This role will be 100 onsite in Frederick MD supporting a Lab environment (when in the Lab there will be GLP practices to follow). This role is aa mixture of PC and peripherals support as well as directly support of the machines to keep full uptime on the floor.
AT THIS TIME WE ARE UNABLE TO CONSIDER SPONSORSHIP CANDIDATES FOR THIS ROLE.
About You:
- You have experience with Windows PC and laptops and have worked within Microsoft 365 to create users reset passwords and troubleshoot applications.
- You have experience with working in a Lab facility or other similar environments where you are on the floor and working with both employees and equipment.
- You are customer service driven and enjoy working with users to solve their technology problems.
- You can operate on your own day in and day out but also enjoy receiving support from a strong established team.
- You have a knack for communicating and providing clear instruction to individuals with a varying degrees of technology skills.
Your DaytoDay
As a Technical Support Specialist with Precision Medicine Group you will work independently to provide shared technical support to remote team members supporting the Precision business. Support includes but is not limited to desktop hardware desktop operating systems desktop office productivity software network hardware and software security devices and software printers and mobile devices. Infrequent travel may be required.
Required Experience:
- Bachelors Degree or equivalent experience or Certifications Required
- Minimum of 2 years of experience in a help desk role is required
- Experience with enduser support help desk ticketing software hardware and software upgrades hardware and software troubleshooting and providing formal/informal technical training is required
- Microsoft 365/SharePoint Online experience
- Experience with Microsoft Office 365 and Office for Mac
- Experience with Windows 10
- Experience with Android iOS
Helpful Experience:
- Must be able to troubleshoot remote issues and support offsite users
- Ability to read and interpret documents for example operating/maintenance instructions and procedure manuals
- Ability to perform light to medium physical work of lifting up to 50 pounds
- Knowledge of SharePoint or other portal products is a plus
- Knowledge of VOIP/PBX systems
Reasonable estimate of the current range
$51000 $76000 USD
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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race color age religion sex sexual orientation gender identity national origin disability veteran status or other characteristics protected by law. 2020 Precision Medicine Group LLC
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact Precision Medicine Group at .
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team hiring managers and a formal interview process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
