Paratransit Eligibility Specialist
Paratransit Eligibility Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our vision is to be recognized as a worldclass leader for providing and coordinating a full array of mobility and community services. LYNX mission is to link our community by providing quality mobility options with innovation integrity and teamwork.
- Provides excellent customer service to all customers both internal and external.
- Answers an average of 60 80 calls per day regarding eligibility requirements and determinations.
- Provides accurate and detailed information over the phone in person and in writing regarding various paratransit programs standards and guidelines.
- Adheres to all eligibility guidelines from various Federal State and Local government agencies as well as other local sponsors (to include recertifications).
- Determines paratransit eligibility based on information provided by the customer and medical professional as well as results of completed functional assessments.
- Schedules customer trips for functional assessments.
- Coordinates and schedules outofservice area trips with service provider.
- Fulfills requests for paratransit eligibility applications via fax mail or internet.
- Processes prints and mails eligibility correspondence.
- Maintains all files to include recommendations for travel training and visitor status.
- Assists with all followup calls to doctors caregivers etc. for eligibility determination.
- Works with various agencies schools rehabilitation centers independent living centers etc. when determining paratransit eligibility.
- Assists in maintenance of all required Federal State and Local records.
- Assists with random application audits.
- Assists in travel training program as needed.
- Assists and supports Supervisor and Manager in portions of training for eligibility (to include functional assessment) and travel training. Provides assistance and support in other areas as needed.
- Keeps informed and updated on all changes to eligibility guidelines through workshops internet webinars and sponsoring agencies. Keeps informed of all fixed route changes and detours.
- Assists in master client files maintenance as needed.
- Assists both internally and externally with eligibility training through presentations and written material.
- Enters paratransit applications into the Trapeze Certification Module as needed.
- Performs other duties as may be required or assigned.
- High School diploma or GED plus two years of customer service related experience.
- Knowledge of all paratransit programs outofservice area programs and all fixed route/flex services.
- Knowledge of modern office practices procedures and equipment.
- Knowledge of Americans with Disability Act Florida Medicaid and Transportation Disadvantaged Program requirements and related laws and guidelines.
- Knowledge of customer service principles.
- Knowledge of medical terminology.
- Skills in the use of advanced technology telephones.
- Skills in organizing information and maintaining records.
- Skills in entering information into a database.
- Skills in using a computer and related software applications Internet and trip planning software.
- Ability to collect and assemble information in a clear and concise manner.
- Ability to work in a team environment with a variety of work methods.
- Ability to manage multiple tasks.
- Ability to interact with passenger support providers to include health care professionals family members and employers.
- Ability to be detailed oriented and organized.
- Ability to operate a motor vehicle. Must provide and maintain proof of a valid Florida Drivers License and possess an acceptable driving record.
- Ability to communicate (read write speak) understand and carry out oral and written instructions in the English language including the correct English usage grammar spelling and vocabulary.
- Ability to exhibit a professional courteous demeanor.
- Ability to work in a diverse environment.
- Excellent communication and interpersonal skills including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.
The hiring rate will be determined by qualifications of candidates who exceed the minimum requirements.
LYNX fully commits itself to providing equal opportunity to all persons without regard to race color national origin sex age religion or disability.
Other details
- Pay TypeHourly
- Max Hiring Rate$17.95
- Required EducationHigh School
Required Experience:
Unclear Seniority
Employment Type
Hourly
