Spa Receptionist
Spa Receptionist
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Job Description
Join us as a Spa Receptionist at The Dorchester Hotel recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist at The Dorchester Hotel you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll do
As aSpa Receptionist at The Dorchester you will be the first point of contact for our guests seeking relaxation wellness and exceptional care. You will ensure each visit begins and ends with a warm professional interaction that reflects our commitment to fivestar service. In this role you will:
Managespa appointmentsthroughout the day including scheduling modifying and confirming bookings with accuracy and care.
Provide agracious welcome and fond farewell ensuring guests feel valued from the moment they arrive.
Carry outspa show rounds introducing guests to the spa environment explaining services and promoting treatments that best meet their needs.
Followopening and closing procedures including system shutdown daily financial balancing and accurate cashing up.
Fulfilspecial requestsfrom guests such as pairing them with their preferred therapist adjusting treatment sequences to suit medical needs or arranging personalised touches for special occasions.
Liaise with the spa team to ensure smooth service delivery making sure guest information is communicated clearly and respectfully.
Your attention to detail and intuitive understanding of guest needs will help create an experience that is seamless restorative and truly memorable.
What youll bring
Essential Skills and Experience
Previous experience in aspa or luxury hospitality reception role.
Proficiency in aspa booking system(e.g. Premier Spa Zenoti MindBody or similar).
Excellent communication and organisational skills.
Ability to remain calm polite and professional under pressure particularly during peak periods.
Strong sense of discretion sensitivity and service when handling guest needs.
Fluent inEnglish both spoken and written for confident communication with guests and colleagues.
Familiarity with spa treatments terminology and luxury wellness environments.
Previous experience handlingdaily balancing and cashing upprocedures.
Confident inupselling spa servicesand retail products in a subtle and servicedriven manner.
An interest in wellness and beauty services with the ability to build rapport with returning clients.
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50 off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8 towards your pension); Benefit from Seasonal ticket loan Rental deposit scheme private financial advice and Eye care vouchers.
- Training and Development:Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events:Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus:Earn a 1000 bonus when you recommend a friend.
- Wellbeing Support:Access immediate wellbeing advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process please contact the People & Culture team at
Employment Type
Full-Time
