Patient Access Clerk
Patient Access Clerk
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Job Description
Position Summary:
Patient Access Clerks are a very vital and important role in the facility. As the first encounter with a patient coming to our facility it is expected this position will greet and register patients with excellent customer service. This position will work as a team to answer phone calls and assist patients in the facility.
This position is responsible for registering patients completely and correctly which includes getting updated demographic information obtaining all insurance and billing information and ensuring all applicable paperwork and questions are completed prior to checking the patient in for their appointment. A Patient Access Clerk will also collect copays and payments and will be expected to balance a cash drawer each day.
This position will also be responsible for working with provider schedules and ensuring the patients scheduled are accurate according to the staffing calendars. There are various workques that will also be assigned to get through for errors on insurance numbers or things that need attention and other duties as assigned.
Education/Experience:
High School diploma or equivalent desired.
Required Credentials (Licensure Certification or Registration):
Prefer one year work experience preferably in a medical office setting. Knowledge of medical terminology. Word processing and computer experience desirable.
Employment Variables:
Work is performed in an office environment. Work hours vary according to the workload and supervisory scheduling.
Initial Tuberculosis (TB) test and drug screening is required by Winner Regional Health. Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization.
Required to wear name tag provided by WRH and to follow the dress code of WRH.
Job Knowledge and Skills:
Ability to read write speak and understand the English language and follow oral or written instruction. Excellent oral and written communication skills work with customers and coworkers in a professional manner.
Direct Supervisor:
Patient Access Manager
PART II: CODE OF CONDUCT
Honesty We will do the right thing at all times even if it is difficult maintaining strong ethical practices. We protect the confidentiality of others including patients staff and the facility as a whole. We will take responsibility for our actions.
Expertise We will demonstrate superior judgment training and skill at all times demonstrating professionalism while doing so. We will perform all aspects of our job to the best of our ability utilizing all resources and tools available.
Approachability We will be nonjudgmental friendly and open and willing to listen to everyone we come into contact with while performing our duties. We are humble and learn from others.
Respect We will be understanding and sensitive to others feelings; caring and responding in a manner that sets them at ease keeping the situation in perspective without minimizing others feelings or reactions. We will listen to others with full attention in a sincere civil fashion being careful not to be judgmental of the speaker. We maintain composure when facing conflict and avoid jumping to conclusions and defaming anothers name.
Teamwork We willingly work together with a common approach trusting and supporting members of our organization using our skills and resources sharing information to achieve a common aim.
PART III: ESSENTIAL FUNCTIONS
Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job along with the corresponding performance standards.
Patient Records
- Greets patients respects confidentiality.
- Collects copay.
- Makes return appointment.
- Verifies and updates demographic guarantor insurance and HIPAA.
- Reschedules appointments and schedules all ancillary appointments.
- Deals with pharmaceutical reps.
Other Duties
- Checks in patients verifies and updates necessary information in the computer.
- Maintains appointment schedules.
- Receives payments from patients.
- Send electronic messages to providers/nurse for walkin patients.
- Answer phone and task calls to appropriate person.
- Other duties as assigned.
PART IV: COMPLIANCE
Compliance
- Must comply with the Corporate Compliance Policy and all laws rules regulations and standards of conduct relating to the position.
- The employee has a duty to report any suspected violations of the law or the standards of conduct to the Compliance Officer or the Chief Executive Officer.
PART V: PHYSICAL AND MENTAL REQUIREMENTS
General Activity
- In a regular workday employee may:
Sit Hours at a time; up to 6 Hours during the day
Stand .25 Hours at a time; up to 1 Hours during the day
Walk .25 Hours at a time; up to 1 Hours during the day
Motion
- Employee is required: (In terms of a regular workday Occasionally equals 1 to 33 Frequently 34 to 66 Continuously greater than 67.
Bend/Stoop Occasionally
Kneel Duration 30 sec Occasionally
Squat Occasionally
Balance Occasionally
Crawl Distance Occasionally
Twist Occasionally
Climb Height Occasionally
Keyboarding/Mousing Not at all
Reach above shoulder level Occasionally
Filing Occasionally
Physical Demand
Employees job requires he/she carry and lift loads from the floor from 12 inches from the floor to shoulder height and overhead. Employees job requires a pushing/pulling force to move a load (not the weight of the load).
Physical Demand Classification: Carrying/lifting weight and pushing/pulling force:
- Sedentary Occasionally 10 lbs.
- Frequently Negligible
- Constantly Negligible
Sensory Requirements:
- Yes/No Explanation (if Yes)
Speech Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly.
Yes
Communicates with staff and patients on phone or in person. Responds to patients concerns and questions.
Vision (VDT) Are there specific vision requirements for the job
Yes
Must be able to read numbers and names. Must be able to distinguish colors and view a computer screen.
Hearing Ability to receive detailed information through oral communications and to make fine discriminations in sound; i.e. making fine adjustments on machine parts using a telephone taking blood pressures.
Yes
Vital communication with other clinic staff and patients directly or via telephone.
Environmental Factors
- Yes/No Explanation (if Yes)
Working on unprotected heights No
Being around moving machinery No
Exposure to marked changes in temperature and humidity No
Driving automotive equipment No
Wearing personal protective equipment No
Exposure to atmospheric conditions (i.e. fumes dust odors mists gases or poor ventilation) No
Exposure to extreme noise or vibration No
Exposure to blood body fluids and waste No
Exposure to radiation No
Exposure to other hazards (i.e. mechanical electrical burns or explosives) No
Emotional/Psychological Factors
- Yes/No Explanation (if Yes)
Stress: Exposed to stressful situations
Yes
Must be able to effectively deal with concerns of upset patients or other clinic staff.
Concentration: Must be able to concentrate on work tasks amidst distractions.
Yes
There are many phone and personal interruptions throughout the work day.
Must exert selfcontrol.
Yes
Must be able to display control and confidence under stress.
Employment Type
Full-Time
