Senior IT Operations Security Specialist

Your role as Senior IT Operations & Security Specialist

Reporting to the Manager of IT Operations & Security your mission is to establish and maintain operational excellence across IT services technical support and security domains. You will play a pivotal role in ensuring the reliability efficiency and security of our IT infrastructure contributing significantly to the organizations success.

What youll be doing:

• Advanced Support: Provide Level 2 and Level 3 support for applications IT systems and securityrelated requests and incidents both virtually and onsite
• Operational Process Ownership: Manage and refine operational processes including multitiered support for IT services technical application support and cloudbased SaaS solutions
• Service Level Management: Monitor and ensure adherence to service level agreements (SLAs) collaborating with stakeholders to enhance support and security initiatives
• Project Management: Lead and execute IT projects encompassing mergers and acquisitions system integrations automation initiatives deployments and compliance efforts.
• Leadership: Mentor and guide team members fostering efficiency and maintaining highquality service delivery

Wed love to hear from you if you have:

• 7 years of experience in IT with a strong background in security and application support
• Technical skills: Google Workspace endpoint security systems MDM solutions cloud infrastructure identity platforms Git Jira and macOS
  Previous scripting experience and familiarity with programming languages such as SQL are highly desirable
• Expertise in incident management request management and troubleshooting complex distributed systems

Please note that as we serve customers across Canada bilingualism is essential for this position. You may be required to communicate in French and English.

• A fully funded benefits plan including a wellness reimbursement program
• Unlimited access to a variety of Dialogues programs for you and your immediate family
• 4 weeks of vacation 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal office
• Access to a custom learning program including an allocated budget for continuous external training
• Short and longterm incentive plans (on applicable roles)
• An optional parental benefits program
• Qualifying permanent and parttime employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform we provide exceptional online health and wellness programs (primary care mental health iCBT EAP and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work we set the bar high. Together were transforming health and helping millions improve their wellbeing. Were firm believers that great people dont settle on:

Feel like you can make a difference Good news we saved you a seat!

Come as you are. As a proud equalopportunity employer Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship ethnicity race colour religion gender gender identity or expression sexual orientation disability age or veteran status. Applicants who require specialized accommodation are encouraged to contact .