Reservations Agent
Reservations Agent
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
POSITION PURPOSE:
Book reservations for hotel guest rooms and interact with the public via phone in a friendly professional and efficient manner. Answer questions and provide information about hotel resources. To maximize hotel room rates and occupancy using effective up selling and suggestive selling methods.
Responsibilities include but not limited to:
- Answer the telephone and greet prospective guests in a friendly manner using clear verbal communication.
- Respond to guest inquiries and requests for reservations.
- Promptly provide accurate information regarding availability accommodation types transportation to and from hotel rate etc.
- Answer questions regarding hotel facilities and services local attractions directions etc.
- Communicate applicable deposit and guarantee policies as requested.
- Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.
- Performs routine filing and required report keeping for the department.
Skills Abilities and Experience needed to be successful
- Accurately Input Book reservations into computer system.
- Must be able to work independently.
- Strong organizational and computer skills required.
- Extensive customer service or telephone experience required.
- Prior communications reservations hospitality and/or computer experience preferred.
- Performs routine filing and required report keeping for the department.
- Must be able to work a flexible schedule including weekdays weekends and holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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