Front Desk Supervisor
Front Desk Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Full Job Description
Essential Job Functions may include:
- Provides excellent customer service per the standards of the resort and assists in situations guest requests and concerns to ensure customer satisfaction.
- Assisting with the delivery and of guest service including amenities guest welcome letters and profile updating.
- Ensures all guest billing is accurate and up to date at time of departure.
- Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
- Assists in the administration and management of the Front Office including but not limited to payroll and scheduling.
- Ensures department adherence to company policies procedures and standards
- Assist in providing staff with ongoing coaching training and development.
- Coordinates hotel emergency procedures within the scope of defined plans.
- Prepare reports handles special projects and assignments as required.
Requirements
- The ideal candidate for this opportunity must be a customer service professional that communicates well juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.
- At least one year related experience
- Communicates effectively with guests/owners other department supervisors and associates.
- Strong customer service skills
- Excellent communication and organizational skills
- Experience interpreting reports correspondences and documents such as safety rules operating and maintenance instructions and procedure manuals is preferred.
- Proven record of ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must be flexible to work various shifts including weekends & holidays
Additional Job Elements:
Must be able to stand/walk for up to 8 hours. Must also be able to sit stoop kneel crouch & crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Job Type: Fulltime
Pay: $16 per hour
Requirements:
- Must be available to work various shifts holidays and weekends
- Must have great customer service skills all of our position come into contact with guests!
What does Sea Mist offer
- Competitive Pay!
- Medical/Dental/Vision!
- Growth and Development Opportunities!
Required Experience:
Manager
Employment Type
Hourly
