Senior Customer Growth Commercial Development Manager
Senior Customer Growth Commercial Development Manager
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Job Description
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a whollyowned subsidiary of Sony Group Corporation.
Senior Customer Growth & Commercial Development Manager
London UK (Collab) Remote
PlayStation is on a mission to redefine how we connect with our customers; to deliver meaningful highly personalized experiences to millions of global players to maximise their engagement satisfaction and loyalty.
We believe that the future of commerce lies in our ability to harness data and technology to make realtime decisions at scale creating seamless and personalized experiences that drive sustainable commercial growth through customer lifetime value.
As we invest in our data AI and automation capabilities were looking for a strategic and commercially minded Senior Customer Growth & Commercial Development Manager to join our DirecttoConsumer Commercial Development Team.
This role is perfect for someone who is passionate about customer behaviour datadriven decisionmaking and the power of personalization in driving longterm business success. You will tackle complex data challenges and drive relentless focus towards customercentric technology solutions that enable customer and commercial growth across digital software and physical product business lines.
You will strengthen the connection between commercial marketing product and engineering teams building strong relationships to develop and evolve our customercentric commerce capabilities and maximize the potential of our data technology and customer insights.
You will shape how we connect thousands of creators with millions of players and maximize discovery of their next perfect gaming experience.
What Youll Do:
- Define and drive a customerfirst commerce strategy ensuring personalization and dataled decisionmaking are at the heart of our approach.
- Work closely with marketing product and engineering teams to align capabilities and commercial objectives.
- Analyze existing customer data and commerce capabilities identifying opportunities to gain more customer insight target more effectively communicate with greater relevance across channels automate for scalability tangibly measure performance against commercial outcomes and optimise approaches.
- Think strategically and holistically to align commercial ambitions and define what is to evolve our capabilities ensuring we continue to drive customer satisfaction and lifetime value across all business lines.
- Develop strategies to further integrate marketing and commercial efforts to optimize lifecycle programs experimentation efforts to identify and realize revenue growth opportunities and measurement efforts to optimize investment.
- Advocate for longterm sustainable growth strategies that balance shortterm wins with longterm customer engagement.
- Support D2C strategic planning and annual goalsetting processes to articulate customercentric strategies and drive crossfunctional alignment.
What Were Looking For:
- Commercially minded you have a strong understanding of how marketing product and data come together to drive growth.
- Customerobsessed you place the customer at the heart of everything shaping the strategies we design the data we utilise the technologies we put in place the experiences we deliver and the outcomes we seek.
- Highly analytical you have a strong ability to source and interpret data surface insights evaluate statistical and analytical approaches and make datainformed strategic recommendations.
- Art & Science you are able to collaborate and experiment with analytics data science and engineering teams to closely connect predictive modelling and machine learning with customer commercial and marketing applications.
- Digital and data native you understand the opportunities limitations and ethical imperatives of customer data.
- Natural collaborator you are able to navigate complex organizations influencing across teams and senior stakeholders.
- Agile you use initiative to find opportunities and forge a path to success balancing quick wins and business realities with longterm value creation.
- You have rich experience in ecommerce marketing lead generation technical CRM digital transformation or related fields ideally within commercialfocused roles.
- You are an expert in Excel and a power user of enterprise analytics and marketing analytics tools.
- You have a passion for entertainment ideally video gaming with understanding of content and competitive market dynamics.
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Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
Manager
Employment Type
Full Time
