Senior Business Systems Analyst Sales CPQ
Senior Business Systems Analyst Sales CPQ
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Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customerfacing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AIproficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8follow our pages on LinkedIn Twitter Facebook and Instagram.
Were looking for a solutionminded Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead deal registration account contact opportunity management and CPQ areas. You will be part of the IT Business Applications team engaging and collaborating with the cross functional teams from Marketing Sales Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience.
Responsibilities:
Responsible for Lead to Quote architecture preparing roadmaps business systems analysis building proof of concepts and developing scalable and flexible solution architectures
Demonstrate expertise in Salesforce Communications Cloud modules like ESM EPC IOM Omniscrpts etc..
Collaborate with crossfunctional teams to identify and document business requirements
Design and develop comprehensive Salesforce solutions that address complex business challenges
Manage endtoend Salesforce configuration customization and integration projects
Conduct thorough gap analysis and develop innovative solutions to meet business needs
Create and maintain technical documentation process flows and system diagrams
Develop and deliver training materials and conduct training sessions for users
Monitor system performance and recommend continuous improvement strategies
Build POCs and demonstrate to stakeholders the new salesforce feature releases
Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to
Map Business requirements to Salesforce standard OOTB features
Identify recurring issues that will drive system improvements and maintain run book
Work collaboratively and closely with Onshore and Offshore Developers during the phase
Required Skills:
Minimum 10 years of experience as a business systems analyst on the Salesforce platform
Minimum 5 years of experience in Sales Cloud CPQ and Experience Cloud.
Experience of Salesforce Industries Clouds especially in Communication cloud
Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management account management opportunity management Territory Management Quote & Forecasting etc..
Strong understanding and handson experience with Salesforce configuration Flows validation rules etc..
Strong Knowledge of Einstein Prompt Builder and Agentforce
Good understanding of Einstein Analytics
Excellent problemsolving skills Proven ability to achieve challenging goals and objectives
Strong communication skills verbal written and listening
Fair objective and datadriven in decision making
Experience with Salesforce managed packages
Must have Salesforce Sales Cloud certification
4year Degree in BS/BA MIS or comparable technical degree
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
Required Experience:
Senior IC
Employment Type
Full-Time
