Automotive Service Lane Manager
Automotive Service Lane Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW Mercedes Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls Royce Koenigsegg Mclaren and Lotus) across 4 states (Georgia South Carolina North Carolina and Florida)
What we offer:
- Medical Dental Vision Insurance
- 401k
- Paid Vacations
- Holiday lunches/grill outs
Responsibilities Service Lane Manager:
- Train motivate manage and monitor performance of service department staff
- Provide technical assistance to employees as needed
- Quality check completed jobs before leaving the facility
- Report any shop equipment that requires maintenance or repair
- Monitor and improve customer satisfaction scores and review with Service Advisors
- Teach and train ways to help achieve and maintain manufacturers requirements
- Ensure customer complaints etc. are dealt with fairly and quickly
- Meet with upper management to review goals and relay pertinent information to Service Advisors
- Closely follow and monitor department processes and situations that may require Service Manager or Director involvement
- Maintain a consistent and predictable lane flow with Advisors and porters
- Ensure service department employees follow safety policies
- Weekly huddles with advisors and porters to quickly assess department needs
Qualifications/Requirements Service Lane Manager:
- Advisor / Manager experience is required
- At least 3 years of experience is preferred
- Excellent communication leadership and customer service skills.
- A positive attitude good work ethic and top problemsolving skills
- Ability to operate the department at a profit according to dealership guidelines.
- Valid drivers license and good driving record
- High school diploma or equivalent
- Applicants must pass preemployment testing to include background checks MVR and drug screen.
Required Experience:
Manager
Employment Type
Full-Time
