Customer Care Guide eCommerce
Customer Care Guide eCommerce
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A bit about us
Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
Job Description
What youll be doing:
- Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
- Help customers choose the right bikes accessories and other Trek products to ensure an awesome biking experience.
- Assist customers via email phone live chat or video within expected standards.
- Partner with shops to create awesome solutions for riders.
- Continuously learn and suggest process improvements to enhance our hospitality.
- Communicate with Product Managers to give customer feedback and understand Trek products.
- Utilize databases and resources to research and resolve consumer inquiries.
- This job description may not cover or contain all the activities duties or responsibilities that are required of a team member. Responsibilities and activities may change at any time.
What youll bring to the profession:
- Love all things bikes and cycling.
- Excellent hospitality and communication skills through phones and online chat.
- Technical understanding of bicycles and bicycle repair.
- Comfortable working with multiple computer programs and applications.
- Must be able to build and maintain strong relationships.
- Strong desire to contribute to an outstanding customer service organization within the bicycle industry.
- Looking to support weekends while still giving two days off in a row. Schedules could be Sunday Thursday Tuesday Saturday Wednesday Sunday or ThursdayMonday; 6:00am3:00pm 9:00am to 6:00pm 1pm10pm all CST.
Trek Benefits:
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options Dental insurance Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100 pay
Flexible holiday schedule 10 company holidays
Tuition Reimbursement up to $15000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
We are an Equal Employment Opportunity (EEO) Employer. Trek strictly prohibits discrimination on the basis of race color creed religion gender gender identity pregnancy marital status partnership status sexual orientation age national origin veteran or military status disability medical condition genetic information or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
We are an EVerify employer.
For more information please click on the following links:
EVerify Participation Poster: English / Spanish
EVerify Right to Work Poster: English Spanish
Employment Type
Full-Time
