Front Desk Night Audit Agent - Capital PlazaFranklin Hotel
Front Desk Night Audit Agent - Capital PlazaFranklin Hotel
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Job Description
Are you a night owl who enjoys a peaceful work environment and have a passion for hospitality As our Night Auditor youre the quiet hero behind the scenes ensuring everything runs smoothly while the town dreams.
Located in downtown Frankfort The Capital Plaza Hotel is a fullservice hotel overlooking the Kentucky River offering convenient access to several historical sites!
As a Front Desk Night Auditor at the Capital Plaza Hotel youll be responsible for balancing daily financial transactions handling frontdesk duties and ensuring a seamless guest experience for all that visit and stay.
This position will work 1 evening shift and 2 night shifts per week.
Compensation: $12.00 $14.00 per hour
What Youll Be Doing:
- Deliver exceptional experiences for our guests
- Be Cheerful Outgoing and Happy to our guests...if you are smiling they are smiling!
- Monitor guest accounts and post charges
- Reconcile guest charges through the night audit process
- Register guests and assign them a guest room
- Compute bills and collect payments from guests
- Make and confirm reservations over the phone and online
- Answer the phone and operate the telephone switchboard
- Maintain responsibility for safekeeping and issuance of keys
- Be informed of all events taking place at the hotel on a daily basis
- Greet and welcome all guests in a professional and hospitable manner
- Review accounts and charges with guests during the checkout process
- Issue room keys and help guests transport their luggage to their rooms
- Perform other duties as assigned
- Ultimately you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
What Were Looking For:
- Previous front desk experience preferred.
- High School Diploma/GED
- Excellent verbal and written communication skills
- Adaptability
- Ability to stand/sit for 8 hrs length of time
- Ability to lift 30 lbs.
- Ability to bend frequently during a shift
- Ability to read write understand and speak English
Additional Information:Kindly be aware that the job description provided is not an exhaustive account of the activities duties or responsibilities entailed for this role. Standard Operating Procedures Training Checklists and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Up to Par ManagementandTaylor Hospitalityare Equal Employment Opportunity companies we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race religion sex national origin sexual orientation age citizenship marital status or disability.
About the Company:Up to Par Management Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
