IT Specialist
IT Specialist
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Job Description
THE FIRM
As a leading international law firm we are dedicated to excellence through impactful communication collaboration and community involvement. Our company culture has earned us a spot on Fortune magazines 100 Best Companies to Work For for 26 consecutive years. This honor along with many others highlights our commitment to innovation and professional development. At Alston & Bird LLP our foundation is made of trust reliability and compassion.
JOB DESCRIPTION
Under direction of supervisor performs a variety of applications support duties.
Provide advanced technical and informational assistance to users of the A&B computer system in a timely accurate and courteous manner.
Install software on PCs including desktops laptops and tablets.
Assist with the installation configuration and support of Windowsbased applications in our network environment.
Perform product testing to ensure that developed products meet design specifications and are within total quality management limits and standards.
Install configure service and maintain desktop laptop tablet computers and printers.
Administration of the physical inventory of the computer equipment and printers.
Provide support for various audio/video functions.
Perform routine support on computers printers and other peripherals connecting to wireless network clearing paper jams replacing toner cartridges relocation and/or temporary setup of computer equipment reimaging etc.
Monitor print operations and perform routine repairs updates maintenance and reallocation of equipment.
Provide afterhours technical support and coverage when needed.
ESSENTIAL DUTIES
Troubleshoot and resolve hardwaresoftwarerelated issues for users.
Install new software packages on Firm computers and assist users with getting started becoming selfsufficient with firm technology.
Perform routine maintenance and repair of computers and printers including replacing failed hardware components and calling vendors for service parts supplies etc.
Maintain an inventory of all the Firms computer and printer hardware via LanSweeper and Web JetAdmin.
Provide support for various mobile devices (iPhone Android Blackberry etc. This includes issuing loaner equipment and maintaining all checkout/check in activity.
Provide audio/video and multimedia support in meetings and conference rooms within the office and testing of video conferences between firm locations.
Provide oneonone instruction on the use of new firm supported software applications as needed.
Adherence to A&Bs technology standards data protection and security awareness policies and procedures.
Document software installation instructions and applications that are customized for the firm and implement selected software.
SKILLS NEEDED TO BE SUCCESSFUL
Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.
Ability to understand and translate technical material for nontechnical users.
Excellent organizational skills for prioritizing projects.
Thorough knowledge of Microsoft Windows and Microsoft Office Suite.
Knowledge of relational databases.
General knowledge of Intune Cloud applications and network infrastructure.
Ability to quickly learn new applications and upgrades to existing applications.
EDUCATION AND EXPERIENCE
Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school.
Associate or bachelors degree is not required but preferred.
Minimum 3 years of experience in a Windows and network environment.
Previous experience in the legal field is desired.
Previous experience teaching computer applications and writing documentation for applications is desired.
EQUAL OPPORTUNITY EMPLOYER
Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal state or local law. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law on the basis of race color religion sex age sexual orientation gender identity and/or expression national origin veteran status or disability in relation to our recruiting hiring and promoting practices.
The statements contained in this position description are not necessarily allinclusive additional duties and responsibilities may be assigned and requirements may vary from time to time.
Professional business references and a background screening will be required for all final applicants selected for a position.
If you need assistance or an accommodation due to a disability you may contact.
Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter search firm or employment agency you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
