Technical Operations Planning
Technical Operations Planning
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Job Description
Your role
Acts as a business controller partner for the Manager Operations by providing performance controlling management reporting analysis and decision support in operation aspects.
The Service Planning Coordinator (SPC) oversees and coordinates all service requests and manages Routing / Allocation of Post installation tickets coming from different systems like MCIM Customer portal Service Now. The SPC is handling the administration regarding installation and/or deinstallation of Cross connects / Cloud connects Migration and IP Bandwidth services. The SPC is monitoring the SLAs and coordinate the teams of CS and Installers during the RUN phase. The SPC prepares process and procedures instruction and provide reporting.
The position reports directly to Service Planning Manager. Internal contract is with the operations function especially with Operations Management Customer Services and Resource Planning and within local office. External contact is with customers and suppliers
What youll need
Service Planning
- Act as the single point of contact for all Customer Service requests (eg. cross connects and Hands & Eyes)
- Professional processing of service requests received through the internal ERP systems (eg. Salesforce ServiceNow). These are post installation tickets as crossconnect cloud connect or IP services.
- Circuit design and internal cabling stock management
- Prioritize the L1 L2 and L3 service requests (maintenance and customer)
- Receive and dispatch customer maintenance tickets to the Service Operations department
- Perform tasks according to the contract SLAs and resolve escalations
- Provide with Service reports on a regular basis
Assets and Maintenance management
- Asset management. Administrate and keep updated management tool.
- Coordinate with providers and engineers maintenance planning by the maintenance management tool.
- Quality process at the end of the maintenance management to assure documentation management and planning commitment
- Administrate and keep updated management tool
- Assets Warranty management
- Documentation management related
Quality
- Administrative collaboration and updated for quality certifications logs and audits
Documentation management
- Organize operation documentation: datasheets manual warranty drawings contracts permits etc
Reporting
- Update capacity management status
- Elaborate customer & operation reports
- Elaborate energy consumption reporting
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents. To learn more about Digital Realty please visit digitalrealty or follow us on LinkedIn and Twitter.
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Employment Type
Full-Time
