Analyst - Hybrid - North Sydney South Wales
Analyst - Hybrid - North Sydney South Wales
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1 Vacancy
Job Description
About Us
WorkForce Software an ADP Company is the first global provider of workforce management solutions with integrated employee experience capabilities. The companys WorkForce Suite adapts to each organizations needsno matter how unique their pay rules labor regulations and scheduleswhile delivering a breakthrough employee experience at the time and place work happens. Enterprisegrade and futureready WorkForce Software is helping some of the worlds most innovative organizations optimize their workforce protect against compliance risks and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers unionized fulltime parttime or seasonal WorkForce Software makes managing your global workforce easy less costly and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance reduce labor costs provide more intuitive tools to their employees and achieve strategic HR on a global basis.
Responsibilities
- Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
- Build relationships and trust with customers through open and interactive communication
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
- Contribute to customer selfhelp by authoring relevant knowledge base content
- Stay current on technical specifications forWorkForceSoftware products and Human Capital Management applications through continuous learning activities
Requirements
Strong technical and analytical aptitude specifically in complex enterprise software applications
Prior technical/system support experience in a customerfacing role is highly preferred
Experience with SQL and writing complex queries
Excellent oral and written communication skills
Prior customer service experience is highly preferred
Experience with business applications such as Word Excel etc.
Must work well as a team member and individually
Familiarity or experience utilizing Java C# C or 4GL programming languages
Experience or background in HR Payroll or Time and Attendance preferred
Must be able to join oncall rotation and cover evenings/weekends as necessary
Travel
- None
Education
- Bachelors degree or equivalent experience.
- Exposure to any ERP software is an advantage
Come join our Team. Youll love working here because you can:
Be yourselfin a culture that values equity inclusion and belonging and creates a safe space for diverse perspectives and insights.
Unlock your Potential.Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence Advancing Women in Leadership).
Grow your careerwith a company committed to workplace gender equality.
Influence the Business. Join our employeeled groups iWIN International Women Inclusion Network Pride (LGBTQ) Thrive (Disability) Generations and connect with a network of people who share common interests and experiences.
Access multiple leave options to suit your needs. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural Inclusion Leave.
Focus on your health and wellbeing.Access to Employee Assistance Program wellbeing webinars free flu vaccinations and time off for R U OK day.
Access WFS/ADPs generous employee benefitsincludinglifestyle and wellbeing discountsfor you and your family from 450 vendors Australia wide.
WorkForce Software an ADP company is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.We are committed to building a workplace that reflects the diversity of the communities we serve and encourage applications from Aboriginal and Torres Strait Islander people. ADP encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement let us know how we can provide you with additional support please contact our Talent Acquisition Department at 0ext. 111 (Voicemail Only).
Required Experience:
Senior IC
Employment Type
Full-Time
