Distributor Customer Service Support
Distributor Customer Service Support
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Salary Not Disclosed
1 Vacancy
Job Description
Position : Distributor Customer Service Support
Location : Covington GA
Duration : 4 Months contract
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Customer Service
Level Of Experience: MidLevel
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Job Description:
Role Summary:
- The Distributor Customer Experience Team is responsible for delivering an exceptional experience to our Distributors by being a proactive solutionsoriented partner.
- Our smaller teams of dedicated and knowledgeable individuals work closely with customers to provide a concierge level of service.
- Reporting to the Manager Distributor Customer Experience (DCx) the Specialist is responsible for providing concierge service to one or more of our Distributor customers.
- He/she works closely with his/her teammates to manage all of the requests of their Distributor.
- Requests include processing and managing orders via phone fax email EDI and Gfax.
- The Specialist assists in the management of product returns and proof of delivery confirmation.
- Works with all DCs to ensure orders are delivered as requested and in a timely manner to ensure high service levels are achieved.
- Strives to manage all incoming calls to minimize the number of transfers. Call types include Change order General Inquiry Order Status Product Availability Service Complaint and Technical Service.
Essential Responsibilities:
- Member of a DCx Pod providing concierge customer service support to Distributor customers.
- Work collaboratively as a team in a virtual environment.
- Provide primary phone and email support.
- Process all customer orders received via phone email EDI and fax transmittal.
- Escalate special customer requests to Expeditor.
- Monitor the Pods email box.
- Identifies areas for Pod continues improvement.
- Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
- Adheres to and ensures compliance with client guidelines protocols and policies.
- Other duties may be assigned as required.
Employment Type
Full Time
