Systems Support Analyst

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders Inc. (TCB) is one of Americas leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

The System Support Analyst will focus on enduser support for TCBs portfolio of Business Information Systems (BIS). This individual will manage the teams support ticket queue and will ensure that correct escalation paths are followed in troubleshooting and resolution of our issues.

Essential Functions:

• Provide firstline support for Microsoft Dynamics Applications Sharepoint and other applications as needed
• Provide firstline support for Yardi for our internal Accounting and Development partners with regards to General Ledger Accounts Payable Debt Manager Construction Manager and other modules as needed
• Collaborate with BIS team members including our developers to troubleshoot and resolve technical issues related to these applications
• Assist Users with system navigation functionality and best practices
• Conduct user training sessions and create training materials. Collaborate with Business Analysts to learn new functionality being implemented for releases in order to support user questions and issues
• Collaborate with BIS and other departments to identify and implement system improvements
• Document support activities and solutions in the internal knowledge base and applicable user guides
• Review Yardi Release Notes in advance to prepare departments for enhancements preparing trainings and otherwise communicating updates to our partners
• Use Azure DevOps to create/track Bugs and PBIs (Product Backlog Items) and develop queries
• Participate in team Stand Ups Sprint Planning and Retro sessions
• Provide the BIS team with monthly and yearly support ticket statistics to help the team identify areas to target training or system development
• Additional assignments as needed

Knowledge Skills and Abilities:

• Selfdirected excellent organizational analytical writing and interpersonal skills
• Exceptional customer service skills
• Experience supporting Yardi systems General Ledger Accounts Payable Construction Manager and Debt Manager modules in particular is a plus
• Understanding of SharePoint Microsoft Dynamics Dropbox is helpful
• Ability to adapt to new systems/software/programs and have a record of accomplishment of working with multiple business systems
• Team player with a willingness to learn and grow professionally
• Knowledge of accounting processes is helpful
• Knowledge of the real estate industry is helpful
• Strong troubleshooting and problemsolving skills
• Ability to work independently and as part of a team

Education & Experience:

• Bachelors degree or equivalent experience in Information Technology Computer Science Accounting or a related field
• Accounting background/understanding of General Accounting principles

Benefits

• Medical dental and vision insurance
• 12 Paid Holidays & tenurebased PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Taxadvantage accounts: commuter/parking medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.