Service Department Call Center
Service Department Call Center
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
The Ray Catena Automotive Group considers it an honor to serve their customers. Fornearly 60 years Ray Catena has held steady to a core philosophy of putting customers first. In turn he has built a network of more than 20 dealerships and service centers on this foundation. Mr. Catenas New Jersey and New York luxury car dealerships represent some of the finest automotive brands on the market today. If youre looking for an opportunity to be appreciated and involved in your career your search is complete. We have a great history of providing excellent career opportunities for sharp energetic people.
Benefits
- Medical Plan
- Dental Plan
- Vision Plan
- 401(K) Plan
- Paid Sick Time
- Paid Vacation
- Full Gym
- State of the art facilities Some of the largest in the country!
- Answer customer calls and establish followsup with serviceappointments.
- Respond quickly to internet phone and live chat inquiries using email scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or noshow.
- Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.
- Utilize CRM tracking system daily.
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
Employment Type
Full-Time
