Disability Case Manager
Disability Case Manager
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Job Description
Job Description
Company Overview
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.
Founded in 1892 iA Financial Groups stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
Description
Reporting to the Manager Group Life and Disability Claims you will be responsible for processing long term disability claims in order to determine if the participant is eligible for disability benefits while relying on medical reports deemed necessary as well as related policies and procedures. The Case Manager must develop a case management plan for every claim.
Assess disability claims via telephone to determine eligibility for benefits while providing consideration to medical information and contractual provision
Conduct detailed telephone interviews to obtain the pertinent medical and nonmedical information
Develop and execute a case management plan
Assess and identify the nonmedical factors and functional limitations which are likely to influence the duration of disability and facilitate the return to work in collaboration with a rehabilitation team
Determine the gradual return to work plan in collaboration with the attending physician participant and policyholder as needed
Communicate with policy holders participants health professionals other services providers as well as various level of government in writing by email telephone and fax
Manage difficult calls with dissatisfied and potentially irate callers as a result of a decision that impacts benefit eligibility
Maintain the participants file in the system
Commit to providing a high level of service
Actively and proactively manage disability claims and using all sources available including IMEs and other resources available
Attend meetings with clients and suppliers
Provide assistance with special projects
Qualifications
Post Secondary education (health profession human resources or related field) and 4 to 5 years of related experience
Excellent communication skills
Well organized individual with strong analytical skills excellent problem solving ability and ability to work with minimal supervision
Positive attitude and the ability to work in a fast paced and demanding work environment
Ability to work with multiple deadlines
Adaptability and flexibility are necessary in this role
Knowledge of occupational health and safety and medical terminology
Customer Service oriented
Ability to work in a multifunctional team environment
Accommodation Requests:
iA Financial Group is committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter or send an email to
Location(s)
Toronto OntarioOther Possible Location(s)
Montreal Quebec Qubec Qubec Vancouver British ColumbiaCompany
iA Financial Group
Posting End Date
Company Overview
iA Financial Group* is the strength of a company with a human side with its over 8000 employees. Together we have earned the trust of our more than four million clients and 25000 advisors who have chosen us for their insurance savings and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation were a key player in the financial services industry in Canada and the United States. The secret to our success Investing in you one person at a time. Because for over 125 years we have believed that its by supporting our employees and surrounding ourselves with the most reputable leaders in the industry we will continue to innovate.
At iA were invested in you.
* iA Financial group includes the following entities: iA Services financiers iA assurance auto et habitation iA Gestion prive de patrimoine PPI Management Investia iA Gestion de placements Prysm iA Clarington Michel Rhaume et associs Garanties Nationales WGI Manufacturing WGI Service Plan Division Lubrico iA Financement auto
Our Commitment to Diversity and Inclusion
At iA Financial Group we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all regardless of ethnic origin nationality language religious beliefs gender sexual orientation age marital status family situation or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you please Contact us here. Someone from our team will be happy to assist you with your needs.
Required Experience:
Manager
Employment Type
Full-Time
