Partners eCare Training Manager Credentialed Trainers

AboutUs:

As a notforprofit organization Partners HealthCare iscommitted to supporting patient care research teaching and service to the communityby leading innovation across our system. Founded by Brigham and WomensHospital and Massachusetts General Hospital Partners HealthCare supports acomplete continuum of care including community and specialty hospitals amanaged care organization a physician network community health centers homecare and other healthrelated entities. Several of our hospitals are teachingaffiliates of Harvard Medical School and our system is a national leader inbiomedical research.

Were focused on a peoplefirst culture for our systems patients and ourprofessional family. Thats why we provide our employees with more ways toachieve their potential. Partners HealthCare is committed to aligning ouremployees personal aspirations with projects that match their capabilities andcreating a culture that empowers our managers to become trusted mentors. Wesupport each member of our team to own their personal developmentand werecognize success at every step.

Our employees use the Partners HealthCare values to govern decisions actionsand behaviors. These values guide how we get our work done: PatientsAffordability Accountability & Service Commitment DecisivenessInnovation & Thoughtful Risk; and how we treat each other: Diversity &Inclusion Integrity & Respect Learning Continuous Improvement &Personal Growth Teamwork & Collaboration.

GeneralOverview:

This is an exciting opportunity for aselfmotivated thinker who is interested in working on the Partnerswideinitiative Partners eCare. With the guiding principle of one patient onerecord one team one Partners statement this project will enable a seamlessflow of clinical and administrative information about a patient anywhere withinthe Partners System and ultimately improve the quality and safety of care forour patients.

Reportingdirectly to the Partners eCare Enterprise Training Director the Training Manager isresponsible for the planning coordinating and management of the day to dayactivities of the PeC Enterprise (central) Credentialed Trainers as well as theexecution of the following:

New CT Onboarding

New CT Credentialing

CT Class Assignments

Management of CT Communications and Reports

Management of CT Issues and Risks

Principle Duties and Responsibilities:

Act as manager in the developmentof the credentialing program for the credentialed trainers (CT). (The trainingmanagers will develop the program and the CT Manager will coordinate theexecution of the program with PeC training and the sites.

Coordinate activities for theCredentialed Trainers.

Develop processes proceduresand schedules for the enterprise CTs.

Support the process for hiring andcoordinating sitebased Credentialed Trainers.

Coordinate with site resources onscheduling and monitoring the CT skill progression and areas of developmentand escalate resource issues to appropriate parties for remediation.

Work with staffing vendors tohire deploy and escalate vendor resources.

Manage CT assignments andtracking in HealthStream (LMS)

Identify and communicate to the ProjectDirector any issues/problems/delays that may adversely impact the projecttimeline.

Applies knowledge of overallproject objectives to the CT tasks and deliverables.

Reports completion of work plansfor outstanding work issues and risks on a weekly basis to the ProjectDirector.

Uses the PartnersHealthCare values to govern decisions actions and behaviors. Thesevalues guide how we get our work done: Patients Affordability Accountability& Service Commitment Decisiveness Innovation & Thoughtful Risk; andhow we treat each other: Diversity & Inclusion Integrity & RespectLearning Continuous Improvement & Personal Growth Teamwork &Collaboration

Perform other duties as assigned.

Bachelors Degree in Business Education Communication or relatedrequired.

Must have 8 years of prior staff management and training projectmanagement experience.

Skills:

Strong organizational skills

Personnel management experience

Excellent verbal and written communication skills.

Excellent problem solving and negotiation skills.

Ability to formulate and execute strategy.

Ability to work and manage effectively in a matrixed reportingenvironment

Demonstrated ability to effectively manage crossfunctional teams

Understanding of change management techniques and the ability toapply them.

Ability to build consensus across teams with staff andleadership.

Ability to review project deliverables for completeness qualityand compliance with established project standards.

Ability to document and communicate the status of progress againstplans taking corrective action as necessary

AdditionalInformation:

Officesetting with some local travel between Partners Healthcare sites.Directsupervisory responsibility for approximately 48 direct reports with supportteams and additional consultants or other temporary staff as needed.