GENERAL SUMMARY/ OVERVIEW STATEMENT:
Ambulatory Services provides consulting and practice support to the Ambulatory practices of Brigham and Womens Hospital and Brigham and Womens Physician Organization. Ambulatory Services is charged with supporting ambulatory practices in improving operational business and administrative outcomes including but not limited to: service excellence new patient access productivity/financial metrics regulatory compliance and Ambulatory quality and safety.
Reporting to the Director of Ambulatory Services the Project Managers responsibilities include but are not limited to: 1 providing comprehensive project management of strategic initiatives that advance Ambulatorys mission; 2 executing analyses creating dashboards and organizing data to guide decisionmaking and support initiative implementation; 3 establishing maintaining and continually improving coordinated effective communications for the Ambulatory enterprise; 4 maintaining and executing improvements to Ambulatory Services infrastructure.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The Senior Project Managers major responsibilities include 1 partnering to provide comprehensive project management of strategic initiatives that enable assigned Dept/Divisions to advance our collective BWHC overall Ambulatorys mission; 2)in partnership with Dept/Division administrative and clinical leadership establish annual performance goals metrics and work collaboratively to develop project plan and operational supports to ensure success(3 executing analyses creating dashboards and organizing data to guide decisionmaking and support initiative implementation and performance; 4 establishing maintaining and continually improving coordinated effective communications across the Ambulatory enterprise; 5 maintaining and executing improvements to Ambulatory Services infrastructure.
1. Serves as the Senior Project Manager for core Ambulatory functions across assigned Departments/Divisions: Access Growth Patient Experience Revenue Cycle Quality and Safety and compliance
2. Position will act as the business partner with assigned Dept/Divisions and will be functional expert on one or more of the core Ambulatory Functions (noted above in #1 and will be responsible for identifying and implementing systematic changes to drive Dept/Division performance.
3. Directs and manages projects on behalf of the Director and other management staff.
4. Acts to represent the Director on internal and external committees or task force as needed.
5. Comprehensive project management of strategic initiatives:
a. Develops project work plans including identification of key stakeholders deliverables timelines and required resources for initiatives related (but not limited) to: service excellence patient safety clinical compliance and operations improvement.
b. Oversees operational and logistical aspects of projects such as meeting schedules agenda development etc.; ensures project requirements are achieved in a timely fashion and within guidelines.
c. Continuously assesses and makes effective recommendations to address barriers or obstacles to achieving project goals.
d. Develops measurement and analytic strategies to monitor the outcomes of projects over time.
e. Crafts messages creates communications and delivers presentations related to project plans/status.
f. Leads and manages workgroups/committees charged with setting project direction.
g. Deals with projects and issues that are significant sensitive political and confidential in nature.
6. Execute analyses create dashboards and organize data to guide decisionmaking and support initiative implementation:
a. Structures and executes quantitative and qualitative analyses to guide decisionmaking and determine project direction.
b. Creates maintains and improves dashboards and other data communication vehicles to advance Ambulatorys public reporting infrastructure.
c. Develops and administers surveys and organizes data to track compliance with initiatives.
d. Develops and coordinates project evaluation to assess impact.
e. Collects organizes summarizes materials for presentations by the Director and Management Team.
7. Establish maintain and continually improve coordinated effective communications for the Ambulatory enterprise:
a. Develops and disseminates written communications for a variety of Ambulatory audiences through multiple channels including newsletters email updates intranet site etc.
b. Creates and delivers concise effective presentations and status updates to various Ambulatory audiences such as practice leadership and senior administrators.
c. Play a lead role in meeting organization including establishing agendas coordinating presenters and overseeing all logistical components of meeting planning.
8. Maintain and execute improvements to Ambulatory Services infrastructure:
a. Develop manage and regularly update online content for Ambulatory Services.
b. Develop manage and regularly update Client Relations Management system to track and improve information management for BWH/BWPO practices.
c. Develop maintain and oversee operational infrastructure of Ambulatory Services as required.
d. Continuously identify and implement improvements to Ambulatory Services infrastructure.
9. Other duties as assigned.
REPORTING RELATIONSHIPS:
1. Reports to the Director Ambulatory Administration
QUALIFICATIONS:
1. Masters degree in public health healthcare management or related field or related work experience strongly preferred. Bachelors degree in a related field required.
2. Minimum of 3 to 5 years experience in the healthcare field or project management.
3. Demonstrated experience in quality measurement and project management.
4. Demonstrated expertise in managing working relationships in a matrix structure.
5. Experience in promoting healthcare provider behavior change is desirable.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Proven organizational and analytical skills.
2. Ability to see projects through from conception to completion.
3.
4. Demonstrated ability to identify problems and follow through until resolution.
5. Independently motivated and a selfstarter.
6. Skilled negotiator. Able to persuade influence and enlist others support in accomplishing objectives. Develops effective working relationships with others who can help promote acceptance of own ideas.
7. Ability to manage multiple projects simultaneously set priorities work independently and collaborate with team members.
8. Excellent writing communication and oral presentation abilities
9. A high degree of social facility in obtaining cooperation and support from a broad range of people
WORKING CONDITIONS:
Office environment in healthcare setting.
Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin sexual orientation protected veteran status or on the basis of disability.