Technical Services Coordinator
Technical Services Coordinator
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
High School diploma plus at least 3 years related experience or equivalent combination of education and experience required. BA/BS degree or equivalent preferred.
Must possess excellent interpersonal and communication skills with excellent attention to detail and followthrough.
Must be capable of working independently able to exercise discretion sound judgment and strict confidentiality.
Must be skilled in Word PowerPoint Excel and other Microsoft office products.
Skills Abilities Competencies:
Strong written and verbal communication skills
Good listening skills
Professional and pleasant demeanor in person on the phone or via email must be cooperative helpful courteous and able to interact politely and professionally with others
Ability to manage time effectively
Adept at maintaining accurate and complete business records
Ability to handle multiple tasks simultaneously as well as problem solve
Exhibits initiative in jobrelated duties
Works effectively within time and environmental pressures.
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
The Technical Services Coordinator is responsible for providing general supportclerical administrative communication and time management tasksto the Partners HealthCare Information Systems (IS) department supporting DanaFarber Cancer Institute (DFCI) residing at 20 Overland Street. This role includes providing dedicated support to the IS DFCI Corporate Manager of Technical Services as well as the telecommunications team. This position will report directly to the Corporate Manager of Technical Services and will be responsible for performing the below duties.
Responsibilities:
The Technical Services Coordinator must be able to work quickly and efficiently produce quality work in a timely manner juggle multiple tasks prioritize work assignments and meet deadlines. She or he will work cooperatively with the administrative and professional staff in the performance of his/her administrative and telecommunications duties. These duties and responsibilities will include:
Provides Pager support (approx. 2000 pagers). Includes device ordering testing inventory database and the creation modification and deletion of pager accounts. Trains enduser on paging procedures
Provides cell phone support and loaner pool. Includes the creation and deletion of cell phone accounts
Issues loaner laptops and projectors and maintains inventory distribution database
In conjunction with management help to determine customer paging cell phone and laptop requirements and arrange for the procurement of services to meet the clients needs (i.e. various types of paging equipment)
Creates Webex accounts and maintains associated log
Maintains battery supply order and ensures delivery to appropriate service areas
Orders assigns and maintains database of domestic and international calling cards
Handles bill management including the review processing and resolution of Telecom bills
Utilizes Service Now for trouble reporting
Runs various scheduled reports
Updates Technical Services Website and Partners Paging Directory
Maintains monthly OnCall schedule and distribution
Provides back up support to Telecom personnel as needed
Prepares various business documents using Word Excel or PowerPoint
Prepares internal forms (petty cash expense reports purchase requisitions cab vouchers etc.
Uses the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
Other duties as assigned.
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. Provides Pager support (approx. 2000 pagers). Includes device ordering testing inventory database and the creation modification and deletion of pager accounts. Trains enduser on paging procedures
Provides cell phone support and loaner pool. Includes the creation and deletion of cell phone accounts
Issues loaner laptops and projectors and maintains inventory distribution database
In conjunction with management help to determine customer paging cell phone and laptop requirements and arrange for the procurement of services to meet the clients needs (i.e. various types of paging equipment)
Creates Webex accounts and maintains associated log
Maintains battery supply order and ensures delivery to appropriate service areas
Orders assigns and maintains database of domestic and international calling cards
Handles bill management including the review processing and resolution of Telecom bills
Utilizes Service Now for trouble reporting
Runs various scheduled reports
Updates Technical Services Website and Partners Paging Directory
Maintains monthly OnCall schedule and distribution
Provides back up support to Telecom personnel as needed
Prepares various business documents using Word Excel or PowerPoint
Prepares internal forms (petty cash expense reports purchase requisitions cab vouchers etc.
Uses the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
Other duties as assigned.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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