Guest Service Representative Full-time
Guest Service Representative Full-time
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Salary Not Disclosed
1 Vacancy
Job Description
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Service Representative. As you personally greet our Guests and assist them throughout the day you will be empowered to deliver on our mission of Turning Moments Into Memories.
Hourly Rate: $30.78
What you will be doing:
- Greet check in and settle guest accounts while adhering to all service standards
- Assist guest regarding resort facilities in an informative and helpful way
- Able to share information about the resort and activities island activities restaurants and other information as it pertains to guests.
- Serve as a sales agent promoting and upselling accommodations and resort services
- Communicate internal and external guest requests via applicable resort software
- Maintain accurate records of daily transactions including cash handling currency exchange and balancing a bank
- Ensure that overall cleanliness and maintenance of our lobby exceeds expectations
- Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed
- Coverage of overnight shifts and duties as assigned
- Actively participate in monthly departmental sales promotions
- Organize time so all work is completed according to shift demand
- Maintain atmosphere of aloha spirit by providing engaging personalized timely and efficient service to our discerning guests
- Focus attention on guest needs remaining calm and courteous at all times
- Be knowledgeable of the island our resort and resort offerings in order to be our guests trusted guide
Qualifications :
Your experience and skills include:
- Must be able to speak read write and understand the English language
- Requires good communication skills both verbal and written
- Must be able to read and write to facilitate the communication process
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally
- Must possess computer skills including but not limited to Microsoft Word Excel and email functions
- Knowledge of computerized Front Office systems required with emphasis in MicrosFidelio based programs (Opera)
- Must be able to multitask and be detailoriented in a fast paced high volume environment.
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
Education
- High School diploma and/or vocational training
- A Degree in Hotel/Hospitality or Tourism is an asset
Experience
- Minimum of one year experience in a fast paced Hotel environment involving multitasking attention to detail administrative duties and customer service preferred
- Previous experience in luxury hotel environment desirable
Additional Information :
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Visa Requirements: Applicants must be legally eligible to work the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Join our ohana today: Visit our website to learn more about living and working for Fairmont Hawaii. www.fairmonthawaiijobs
Why work for Accor
So you can discover a world where life pulses with passion!
Join the Accor Group an ecosystem of over 45 brands 5600 hotels 10000 restaurants and lifestyle places that welcome you. With us your personality is valued your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers your colleagues and also on the planet contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
