Windows Systems Engineer I

BS in Computer Science or equivalent experience
MCSE or equivalent experience desired.
Experience with Epic Clinic/Financial systems a plus
5 years IT experience including Windows Server Operating Systems or VMware. Server administration experience in a large networked environment preferred.
Familiarity with the concepts of ITIL v.3
Familiarity with the concept of converged infrastructure and/or VBLOCK Technology.

Skills/Abilities/Competencies Required

Strong commitment to customer service
Ability to function at a high level in a team environment
Excellent written and verbal communication skills
Ability to multitask and prioritize work requirements
Above average working knowledge of Windows Operating Systems ESX VMware VBLOCKs
Working knowledge of Active Directory
Past experience with EPIC software
Experience with IBM Tivoli Storage Manager
Experience with CISCO UCS and HP rackmountable servers
Experience with Network protocols: TCP/IP
Must be able to push/pull and lift 50lbs

Working Conditions

Cubicle
Climate controlled lab
Rotational 7 x 24 oncall (approx.1 week every 10 weeks)
Remote access capabilities provided

As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.

Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.

General Overview/Summary

The Systems Engineering Team is responsible for the installation administration maintenance and support of all Intel based servers located within the Partners Data Center (PHS East or PHS West).

The System Engineer I is responsible for the installation operation administration and maintenance of all Windows servers as well as a Virtualized environment using VMWare. Evaluates and monitors server operations and backups. Troubleshoots and resolves server problems. Recommends and implements machine modifications or additional equipment to increase system capacities as well as order and track delivery of such equipment. Analyzes the results of server monitoring and recommends changes to improve performance processing and utilization. Proposes maintains and enforces server policies practices and security procedures. Implement Technology to upkeep the PHS Core Server Build i.e. service packs antivirus definition files HP and VBLOCK software drivers etc. Be involved in an on call rotation to support mission critical 24x7 patient care servers. Engineer plays a major role in deep dive analysis as it relates to escalation & troubleshooting production related issues.

Principal Duties and Responsibilities

Configuration deployment support and maintenance of all servers.
Performance monitoring technical support and troubleshooting of servers.
Data integrity backups restores and disaster recovery.
Problem analysis and recovery
Technical consultation on projects; and vendor escalation when warranted.
Ordering and tracking of new equipment