Partners eCare Project Manager Clinical Program Services
Partners eCare Project Manager Clinical Program Services
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Job Description
About Us
As a notforprofitorganization Partners HealthCare is committed to supporting patient careresearch teaching and service to the community by leading innovation acrossour system. Founded by Brigham and Womens Hospital and Massachusetts GeneralHospital Partners HealthCare supports a complete continuum of care includingcommunity and specialty hospitals a managed care organization a physiciannetwork community health centers home care and other healthrelated entities.Several of our hospitals are teaching affiliates of Harvard Medical School andour system is a national leader in biomedical research.
Were focused on apeoplefirst culture for our systems patients and our professional family.Thats why we provide our employees with more ways to achieve their potential.Partners HealthCare is committed to aligning our employees personalaspirations with projects that match their capabilities and creating a culturethat empowers our managers to become trusted mentors. We support each member ofour team to own their personal developmentand we recognize success at everystep.
Our employees use thePartners HealthCare values to govern decisions actions and behaviors. Thesevalues guide how we get our work done: Patients Affordability Accountability& Service Commitment Decisiveness Innovation & Thoughtful Risk; andhow we treat each other: Diversity & Inclusion Integrity & RespectLearning Continuous Improvement & Personal Growth Teamwork &Collaboration.
General Overview
Reporting to thePartners eCare Clinical Program & Services Project Director the BusinessContinuity (BCA) Project Manager will be responsible for the coordinationcollaboration and of all BCA related tasks.
Responsibilities
- Coordinate and manage daytoday clinical revenue cycle and technical BCA activities involvingPeC ApplicationCoordinators Information Systems and Entities
- Responsible for all project management activities including; project planning resource planning status reporting and communication across teams and Entities
- Supports key BCA deliverables including current state site inventory capture reporting build and validation device identification and application deployment BCA configuration and report routing and BCA technical dress rehearsal
- Develops and maintains enterprise downtime policies and procedures enterprise downtime forms tip sheets and materials
- Assist in development of standard project management methodology and tools
- Plan manage and oversee routine updates to Project Plan activities for assigned project teams using program standard methodology
- Conform to and support program management disciplines such as status reporting issue log risk management program task metrics and milestones
- Facilitates and ensures that project teams complete work assignments in accordance with an established project timeline
- Leverages knowledge of project dependencies and timelines across program teams to assist in reconciliation of competing priorities
- Assist in management of program change requests
- Assist in management of relationship with third party vendors supporting program and facilitate communication of program efforts
- Provide ongoing project status reports to management user groups project steering committee and executive leadership
- Identifies resolves and escalates issues to Partners eCare Clinical Program & Services Director as needed.
- Provide quality customer service and serve as an exemplary representative of Partners eCare
- Ongoing communication feedback and followthrough with customers and executive leadership
- Troubleshoots and triages production issues to reach resolution. Workday and possible offhour oncall responsibilities
- Provide project specific guidance and direction to support timely and quality results
- Establish and create a positive project team environment
- Uses the Partners HealthCare values to govern decisions actions and behaviors.These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
- All other duties as assigned
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law.
- Bachelors degree required
- 5 or more years experience in business analysis or project management preferably within a healthcare environment
- PMP or other PM certification preferred
Skills
- Strong project management and organizational skills
- Strong commitment to customer service
- Excellent written and verbal communication skills
- Ability to multitask and prioritize work requirements
- Ability to understand the program environment and competing priorities in conjunction with program goals
- Ability to provide direction as needed to team members other staff and consultants.
- Ability to work within a complex multisite environment
- Ability to handle stressful situations in calm and professional manner
- Strong analytic and problem solving skills
- Ability to cooperatively and effectively work with people from various organization levels (entry level staff to senior leadership) and build consensus through negotiation and diplomacy
- Strong PC / Microsoft skills required (i.e. Microsoft Office Suite Microsoft Project Microsoft Visio)
Additional Information
- Standard office environment
- Frequent local travel to Partners sites
- No direct reports but must be able to manage indirect resources who are participating on project teams and workgroups
- Awareness of budget and implications for project
Required Experience:
IC
Employment Type
Full-Time
