Technical Support Specialist Boston
Technical Support Specialist Boston
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Job Description
About Plasmidsaurus
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists who use DNA tools to bring their ideas to life. Our DNA sequencing tools are used daily by thousands of innovators including Nobel prize winners dynamic biotech startups research labs and DIY biohackers. Our global network of labs operates day and night to enable worldchanging discoveries. In 2024 we saved these scientists 2 million hours of time radically accelerating their research. Every team member at Plasmidsaurus plays a crucial role in driving forward the future of biotech research.
About the team
Plasmidsaurus does not just provide DNA sequencingwe deliver exceptional support to the scientists who use our services daily. We ensure that they select the right service to solve their specific research questions and rapidly develop and deploy new services when our clients need them. Our Technical Support team interacts with scientists around the world to ensure they get the best data the fastest turnaround and the highest level of support.
About the role
We are seeking a Technical Support Specialist to join our team. This role is perfect for recent graduates with a background in biomedical sciences a passion for solving problems and a commitment to helping researchers succeed. You will play a critical role in supporting customers troubleshooting technical issues and monitoring sequencing processes to maintain the highest quality standards.
Responsibilities
Respond to customer inquiries via email and phone providing expert technical support for our sequencing services.
Monitor sequencing process outputs and troubleshoot inconsistencies to ensure highquality results.
Collaborate with laboratory technicians bioinformatics specialists and software teams to resolve technical issues.
Maintain accurate records of customer interactions and support cases.
Assist with quality control checks to uphold operational standards.
Provide feedback to improve workflows documentation and overall customer experience.
Qualifications
Bachelors degree in Biology Genetics Molecular Biology or a related field.
Experience in DNA sequencing genomics or molecular biology techniques is a plus.
Strong analytical and problemsolving skills.
Excellent written and verbal communication and customer service skills with a proactive solutionsoriented mindset.
Ability to work independently and collaboratively in a fastpaced startup environment.
Familiarity with bioinformatics tools and NGS data analysis is beneficial but not required.
Experience with HubSpot Salesforce or other CRM systems is a plus.
Working Hours: Monday to Friday 7:00am3:00pm ET
We encourage you to apply even if your experience doesnt perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If you need additional accommodations to feel comfortable during your interview process please let us know at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
