Dutch Customer Advisor for Domestic Appliance Company with relocation package - Athens Greece
Dutch Customer Advisor for Domestic Appliance Company with relocation package - Athens Greece
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Learn Lead & Grow. #SitelGreece
As a global leader in endtoend customer experience (CX) products and solutions Sitel Group partners with the worlds bestloved brands from Fortune 500 companies to local startups to design build and deliver a competitive edge across all customer touchpoints.
With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people to Create Connection. Value Conversation.
Come and work with us.
Do you want to be part of a team whose motto is to do it forever better and to be forever better
Are you Dutch native or fluent with strong English communication skills
Looking to make your career in a multicultural environment in the historicAthens
So we have the perfect opportunity for you!
Your future project: join our Dutch Customer Support team.
Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
As a customer service specialist in this project your daily responsibilities will include:
- Being part of a team specialized in offering support through written and phone communication
- Troubleshoot the care and use of appliances using operation manuals product specification sheets and assorted tools over the phone
- Assist consumers in setting up service repair for their appliances check availability of technicians and make appointments for service calls
- Facilitate resolution for consumers issue and log the information into the consumers account.
- Meet and exceed our service quality goals compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Maximize your experience.
To succeed in the role you will need to have:
- Native or proficient level of Dutch (C2
- Advanced level of English (at least C1 both verbal and written
- Strong communication skills with excellent phone conversation skills attentive listening and superior writing skills
- Ability to evaluate customer complaints assess alternatives and make solid consistent decisions and/or recommendations as required
- Analytical and problem solving skills with strong attention to detail
- Ability to learn and become proficient with internal programs and new software
- Desire to learn and advance be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- For this position you must relocate to historic Athens Greece or be a local candidate
Gain stability expand possibilities.
Whats in it for you We give our people the tools and the freedom to learn grow have fun and be themselves.
- Competitive wages and stability
- Private healthcare & dental insurance
- Continuous learning/development opportunities and competitive career opportunities
- A safe friendly creative innovative and technological organization
- International and multicultural environment (celebrations our SitelFit wellness program initiatives to develop your skills and events to increase the team spirit)
Be bold. Be you.
Our success lies in our diversity and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Apply today!
Follow us.
Required Experience:
Unclear Seniority
Employment Type
Advisor
