Onboarding Specialist Spanish speaker
Onboarding Specialist Spanish speaker
Posted on :
10-04-2025
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1 Vacancy
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Job Description
At Brandwatch a Cision product we dont just follow trendswe create them. Our people are at the heart of how we help brands around the world be seen and understood. We combine pioneering AIdriven consumer intelligence with industryleading social media tools to empower our clients with the insights they need to make realtime datadriven decisions.
Here your voice matters. We foster a culture where innovation thrives and ideas are transformed into action. Whether youre analyzing AIpowered insights building meaningful relationships with clients or pushing the boundaries of whats possible your contributions will shape the future of social engagement.
Join us and be part of a team thats redefining how brands connect with their audiences. Your growth is our success and together well drive the conversations of tomorrow while creating authentic connections that matter.
Empower your impact at Brandwatch. Be seen be understood be you.
The Onboarding Team at Brandwatch is a global group of product experts dedicated to helpingcustomers turn social data into actionable insights that drive strategic decisions. We designscalable data and visualization ecosystems while delivering enablement programs that empowercustomers to confidently use Brandwatch and leverage social intelligence across their business.
As an Onboarding Specialist you will act as a trusted consultant guiding customers through theonboarding process ensuring seamless implementation and driving longterm product adoption.Youll collaborate with multiple internal and external stakeholders to design tailored solutionsoptimize workflows and enable customers to extract maximum value from the Brandwatch suiteof products.
What youll do:
- Become a Brandwatch product expert staying up to date on industry trends and best practices.
- Consult with clients to understand their goals and design scalable onboarding solutions that drive longterm success.
- Manage multiple onboarding projects balancing stakeholder needs while ensuring timely highquality .
- Coordinate crossfunctional teams delegating tasks and ensuring all work meets the highest standards.
- Provide proactive recommendations on best practices platform usage and potential projects to maximize product adoption.
- Translate complex client requirements into structured repeatable workflows and solutions.
- Lead customer training and coaching sessions equipping clients with the knowledge to selfserve and scale their social intelligence capabilities.
- Represent Brandwatch in clientfacing meetings industry events and internal initiatives to strengthen our position as a thought leader.
What youll bring:
- 2 years of experience in software onboarding or customerfacing roles.
- Fluency in both Spanish and English required.
- A customerfirst mindset with a passion for delivering bestinclass service experiences.
- A strong ability to translate business needs into scalable solutions.
- Experience analyzing data and using insights to inform decisionmaking and drive client success.
- The ability to quickly adapt to new software and evolving business needs.
- Excellent communication skills with the ability to engage influence and build strong relationships.
- Strong problemsolving abilities with a proactive and consultative approach.
- Experience working in deadlinedriven environments managing multiple priorities effectively.
What we offer:
- Holiday 25 days holiday and 4 Wellness day per year bank holidays ability to carry 5 days over each year to encourage a healthy worklife balance!
- Health cash plan employer paid at level 3. (Option to upgrade plan to level 45 or 6 add family members at employees expense); Group life assurance employer paid
- Sports benefit gym/sport membership contribution 50 or up to 25 GBP per month employer contribution
- Cycle to work; Employee discounts platform through Reward Gateway
- Dental insurance preference premiums at employees cost option to add family members
- Employee assistance plan (EAP) & Full Calm subscription
- Maternity/parental leave policy & Sabbatical leave policy
This role is perfect for someone who is strategic consultative and solutionsoriented eager tohelp clients unlock the full potential of Brandwatch. If you thrive in a dynamic customerfocusedenvironment wed love to hear from you!
As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business results.PR Newswire a network of over 1.1 billion influencers indepth monitoring analytics and itsBrandwatchandFalcon.iosocial media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions awardwinning solutions including its nextgen Cision Communications Cloud visitwww.cision.comand follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving longterm success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 byDiversityJobs.
Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact
Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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