Automotive Service Advisor
Automotive Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
McGrath KIAis a leader in automotive retail and we are looking to add an experiencedSERVICE ADVISORto our team. If you have what it takes to join our award winning team apply today..
Ideal candidates will be engaging customer focused friendly and knowledgeable in customer service.
The service consultant responsibilities are as follows:
- Greeting guests at the car
- Perform a walkaround of the guests vehicle utilizing lane software
- Using the iPad write a Repair Order that documents the guests concerns
- Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance
- Use TSD software to create documents for loaner vehicle usage
- Go over additional sales recommendations with the guest and educate guest on items needed
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Prioritize recommendations for guest based on: primary concern safety related items maintenance items
- Followup with guests and provide accurate promise times
- Be a liaison between the technician and guest
- Accurately and efficiently process paperwork
- Build relationships with customers to promote repeat and referral service business
All applicants must pass preemployment testing which includes background motor vehicle and drug testing in order to qualify for employment.
Job Type: Fulltime
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Medical insurance
- Vacation Pay
Requirements:
- High school or equivalent
- Customer Service: 2 years (Preferred)
- Drivers License (Required)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
