Network Operations Center Analyst
Network Operations Center Analyst
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location: Kuala Lumpur Malaysia
About the role
The Network Operations Center (NOC) Analyst provides premiumlevel support for Cloudflares largest and most technically sophisticated customers. The NOC service will focus on monitoring alerting and addressing issues related to availability and latency degradation in Layer 7 traffic as well as handling basic security escalations and offering recommendations to mitigate fundamental attacks. The NOC system will monitor HTTP requests for alertable conditions and our NOC team will alert customers about problems as soon as they are found.
The NOC Analyst will also analyze the alerts inform the customer of any material impact and proactively put in motion a remediation path to resolving the degraded service whether that be by moving traffic through a new route or working with the Systems Reliability Engineering team for a quick product fix or to declare a broader incident. The team also provides reporting and analysis to the customer in regular cadence beyond any report that would be selfserviceable within the Cloudflare UI.
Responsibilities
- Configure and maintain custom alerting for availability and latency across Layer 7.
- Maintain customer dashboards in Grafana which will be used to monitor for alert signals.
- Work closely with internal teams such as System Reliability Engineering Infrastructure Engineering and Network Engineering to alert against and subsequently provide meaningful data on performance degradation.
- Outreach to customers for triggered alerts providing them with meaningful information on what alerts are firing and why.
- Escalate impactful alerts to customer support and/or other internal teams.
- Join customer calls to provide granular and frequent status updates on critical issues.
- Compile historical reporting on a regular cadence to customers including remediation steps.
Requirements
3 years experience in a customerfacing technical support role
- Modern internet protocols like HTTPS UDP TCP etc.
- Analysis of traffic for anomaly detection and creation of mitigation rules
- Knowledge of Cloudflare Products & Features
- Excellent communication skills with both an internal technical audience and a highlevel customer stakeholder
- Command line / Bash shell
- Demonstrates excellent crisis management principles
- Strong multitasker with ability to quickly context switch
- Motivated selfstarter who is always looking to improve and expand skills
- Flexible for scheduled holiday/weekend coverage.
- Highly desirable:
- Experience with prometheus queries grafana alertmanager webhooks and pagerduty.
- You are familiar with Cloudflare and have a site actively using our platform
What Makes Cloudflare Special
Were not just a highly ambitious largescale technology company. Were a highly ambitious largescale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customersat no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacycentric public DNS resolver. This is available publicly for everyone to use it is the first consumerfocused service Cloudflare has ever released. Heres the deal we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via email at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
IC
Employment Type
Full Time
