Express Service Advisor
Express Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor
Steve Landers Toyota of NWA is an winning Toyota dealership driven by customer service and treatment. Our customers are treated like family members and as a result we have won multiple Service Excellence awards. We are looking for top notch quality team members who have a servant mentality and are driven to offer our products and service to our customers while providing a perfect experience every time.
As a Toyota Express Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be wellversed in product offerings inventory needs technician scheduling warranty coverage and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are experienced in the automotive industry and with previous experience in customer service and retail sales. We use the Reynolds and Reynolds Ignite system and experience with Reynolds is a huge plus.
What We Offer
Medical Dental & Vision
401k with Match
Paid Vacation
Growth Opportunities
Paid Training
Family Owned and Operated
Long Term Job Security
Health and Wellness
Accident & Critical Illness
HSA/Flexible Spending
Pet Insurance
Employee Discounts
State of the Art Facility
Paid Certification
Ongoing Certification
OEM Certification
Busy Shop
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
Ensures that the daily inventory of technicians time is consistently sold to service customers.
Qualifications
Organized and friendly personality
Demonstrated ability to work with others
Time management skills
Fantastic communication skills with your customers
Professional wellgroomed personal appearance.
Clean driving record
Willing to submit to a preemployment background check
Offers of employment are contingent upon successfully passing a background screening including a criminal background check a review of motor vehicle records andverification of social security number.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
