Delivery Manager Professional Services
Delivery Manager Professional Services
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Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AIpowered platform enables teams to navigate complex workflows in realtime driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fastchanging world. Learn how Workato helps businesses of all sizes achieve more at workato.
Why join us
Ultimately Workato believes in fostering a flexible trustoriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with selfcare. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an experienced Delivery Manager to join our Professional Services team. This role plays an integral role in managing projects that guide our customers on automation best practices architecture patterns governance processes and helping them scale their automation practice through initial and expansion services engagements.
Workato Delivery Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform across the enterprise. As a Delivery Manager you will have ownership of our customers implementation journey from postsales to golive while building trusted customer relationships including Clevel. The primary goal of the Delivery Manager is to help customers generate significant business value from their Workato investment. In doing so you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their project lifecycle and driving adoption.In this role you will also be responsible to:
Project & Delivery
Independently develop manage and execute project plans based on statements of work ensuring alignment with customer business goals
Lead projectlevel engagements
Ensure successful project closure aligning customer stakeholders and internal account teams on next steps
Proactively identify and assist in closing expansion opportunities in services and software
Financial & Resource Management
Manage project budgets up to $500k ensuring projects remain within scope and budget
Monitor budgets closely and prepare change orders as needed
Oversee 5 project resources across internal partner and customer teams (including onshore nearshore and offshore resources)
Anticipate resource availability issues proactively creating backup plans
Identify and mitigate resource skill gaps if applicable
Agile Project Management
Drive project timelines prioritizing client need and adapting plans without oversight
Independently assess technical and nontechnical risks create mitigation plans and communication risks effectively up to the director/VP level
Proactively engage crossfunctional teams (product & engineering support etc. to address risks before they escalate
Stakeholder Communication & Reporting
Deliver crisp errorfree weekly status reports to both internal and customer stakeholders
Lead status calls ensuring alignment and next steps are clearly documented
Maintain rigorous PSA data hygiene ensuring project data is up to date with minimal variance
Achieve high CSAT scores through excellent project and customer engagement
Thought Leadership & Industry Expertise
Evangelize Workatos GEARS Framework and delivery methodology coaching customers to become champions of their own automation strategy
Articulate Workatos differentiation in the iPaaS space comparing key product features to competitors
Team Development & Continuous Improvement
Contribute 1 assets per quarter to enhance delivery methodology
Collaborate closely with presales sales and customer success teams to drive customer success and business expansion
Requirements
Qualifications / Experience / Technical Skills
5 years of project management experience with a proven track record of success
5 years delivering professional services for a strategic consulting firm large scale system integrator or professional services unit within a software company
Experience managing 23 project resources and project budgets up to $500k USD
Experience with common project management methodologies including Agile Scrum and Waterfall. Actively working on one 1 agile delivery methodology (SPC preferred CSM PSM SAFE Agile etc. certification.
Experience in commercial business accounts with 13 enterprise accounts preferred
Demonstrated ability to develop and maintain director/VPlevel relationships
Demonstrate high energy and have strong project management experience including:
Project scoping & planning
Risk & change management
Status reporting
Proven ability to develop and maintain Clevel relationships establishing trust as a strategic advisor
Demonstrated ability to grow accounts (ARR) and expansion services
Track record of working crossfunctionally within an organization to align on internal account strategy serving as a key multiplier for business growth
iPaaS or integration experience preferred with the ability to articulate common functional & nonfunctional requirements to various stakeholders
Soft Skills / Personal Characteristics
Ability to thrive in a fastpaced high growth and unpredictable environment
(REQ ID: 1986
Required Experience:
Manager
Employment Type
Full Time
