Functional Supervisor
Functional Supervisor
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$ 57393 - 97463
1 Vacancy
Job Description
Description of Work
RECRUITMENT RANGE: $64621.00 to $73161.00
The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17000 employees. It is responsible for ensuring the health safety and wellbeing of all North Carolinians.
The Division of Social Services provides direct services that address issues of poverty family violence and exploitation. We aim to prevent abuse neglect and exploitation of vulnerable citizens and promote selfreliance and selfsufficiency for individuals and families.
The North Carolina Child Support program operates in accordance with Public Law 93647 North Carolina General Statutesand federal regulations. North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit also known as the Functional Team for the North Carolina Child Support Services central office in Raleigh North Carolina. The Functional Team consists of seven Business Analysts and one Business Services Coordinator.
Job responsibilities include the following:
- Provide ACTS system user support with the team which includes research and testing of ACTS the federal office Child Support Portal the North Carolina Child Support Portal and child support website
- Leading or participating in requirement gathering sessions developing requirements designing new programs analyzing and modifying exiting system applications writing specifications leading and participating in system changes writing test plans and conducting testing
- Support the development and testing of the data warehouse and various websites including the research and testing of web related production support call tickets and using system ticketing software
- Providing application support; participating in effort planning with partners technical leads and organizational unit management
- Participating in effort planning with partners technical leads and organizational unit management; conducting planning sessions with partners and the team for specific modifications and enhancements to intricate applications; status reporting
- Monitoring work efforts for quality assurance and ensuring adherence to procedures
- Performing performance monitoring to identify and correct avoidable production interruption
- Provide guidance to team with the lifecycle of projects and modifications from functional requirements through post implementation
Background Checks are required for Child Support Services.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees.
Visit website for State BenefitsKnowledge Skills and Abilities / Competencies
To receive credit for all of your work history and credentials you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:
The Knowledge Skills and Abilities listed below along with the Minimum Education and Experience Requirements are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge Skills and Abilities.
Experience working in all aspects of the NC Child Support Program or other social service programs
Demonstrated skills in researching analyzing and interpreting Federal and State laws
Experience in systems development tools and techniques
Minimum Education and Experience Requirements
Four year degree and four years of experience in business systems analysis and design in the functional area assigned; or four year degree in computer science information systems or related field in the functional area assigned and three years of experience in business systems analysis and design; or two year degree in computer science information systems or related field in the functional area assigned and five years of experience in business systems analysis and design; or an equivalent combination of training and experience.
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the MeritBased Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veterans Preference must attach a DD214 Member4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at
To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
For technical issues with your application please call the NeoGov Help Line at. If you have a technical issue with your Government Jobs account please call their Help Line at.
Required Experience:
Manager
Employment Type
Full-Time
